Senior Cargo Customer Service Agent
Job description / Role
Job TypeFull Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Aviation, Airlines & Aerospace
Job purpose
With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities.
In this role you will provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.- Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.
- Provide system support to customers to enable them to navigate through SkyChain to track their consignments.
- Attend to customer complaints and suggestions and report these to the supervisor on duty for further investigation, conduct any necessary follow up and in a manner which restores and maintains customer goodwill.
- Generate reports on sales and revenue and convey this to revenue accounts on a daily basis to ensure that correct rates are applied and payments are claimed.
- Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.
- Compile data related to market intelligence, as directed by the supervisor.
Qualification
Experience in logistics, courier express, or contact centre: 2+ years
10 years schooling or equivalent
Knowledge and skills- Effective communication skills (written and oral).
- Experience in customer handling preferred.
- Excellent IT skills and knowledge of SkyChain and Calogi.
- Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.
- Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.
We strive for exceptionally high standards in all the products and services we offer and we've built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group.
Salary & benefits
Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.
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