Customer Service Officer
Job description / Role
Employment: Full Time- Preparation and issuance of customer related reports on time and as per the set formats / templates.
- Work proficiently in Tadweer Bolisaty system in order to extract required data for reporting and customers complaints follow up.
- Work proficiently with FSI or any task management system in order to extract required data for reporting and customers complaints follow up.
- Liaise with dispatching staff on mobilization / demobilization progress and update the logs accordingly.
- Complaints management as a core responsibility and making sure that customer complaints logged, communicated, resolved and feedback is provided to the customer.
- Be the focal point of contact for customer communications related to operations.
- Toll Free number management
- Daily communication with colleagues in the commercial and operations teams.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Liaise with clients and prepare required documents to issue NOCs from CWM to dispose of selected waste, i.e. hazardous waste or sludge.
- Attend regular Operations Department meetings as required.
- Proactively visit customer sites for operations feedback and quality control.
- Follow the debt claim process and issue notices to the customers as and when necessary.
- Diligently performs any other reasonable work or related tasks at the request of his/her manager.
Requirements:
- Hold a relevant educational qualification from a well recognized and reputable academic institution fit for the required job function.
- At least 3-4 years proven experience in the same position preferably in the waste management, oil & gas or related sectors.
- Proficiency in Google workplace specially (sheets, docs and slides)
- Good command of written and spoken English and Hindi/ Urdu is a must.
- Good command of Arabic is an advantage.
- Able to transfer knowledge to colleagues, interns and students.
- Ensure proper record keeping.
- Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally.
- Ability to adapt to changes in the work environment.
- Maximum flexibility due to the nature of work.
- Ability to work effectively in a multicultural team environment.
- Excellent interpersonal and conflict handling skills.
- Good knowledge of waste management practices and hazards.
- General knowledge of Environmental hazards and HSE principles.
- Innovative and continual improvement mindset.
- Effective problem identification and problem solving.
- Proficient in Bolisaty system.
- Proficient in FSI or any task management system
About the Company
Veolia is the world's largest environmental services company.
For over 160 years, Veolia has provided public and private sectors with Water, Energy and Waste Management solutions and services which are vital to human development and sustainable growth.
With over 200,000 employees on five continents, Veolia designs practical solutions for the management (operation, treatment, distribution and/or supply) of Water, Waste and Energy. Through these three complementary activities, Veolia helps to develop access to resources, to preserve available resources and to renew them.
Veolia Group achieved revenues of EUR 28.5billion in 2021. (In 2020) the Veolia Group served 95mn inhabitants with drinking water, 62mn with sanitation, produced nearly 43mn MWH of energy, and recycled 47mn tonnes of waste.
Veolia aims to become the benchmark company for ecological transformation. Our goal is to build a better 21st century. We therefore see ourselves as #resourcers.
VEOLIA IN THE NEAR & MIDDLE EAST
Veolia has operated in the Middle East for over 30 years, providing innovative and sustainable water & waste services to industries, governments & communities, retail and commercial businesses.
Veolia has more than 3,000 employees in the Near & Middle East and a strong regional network of ~12 offices in the UAE, Oman, Saudi Arabia, Qatar, Bahrain, Kuwait, Jordan, Lebanon, and Turkey.
Veolia currently has over 6,000 project references of work delivered in the region, and continues to develop new projects through public-private partnerships and innovative contractual schemes.
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