Staff Shop Supervisor

Job description / Role

Aviation, Airlines & Aerospace

Job purpose

Here, you'll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a staff shop supervisor you will supervise the day-to-day shop floor operations of the EmiratesRED staff shops located at the Emirates Group headquarters. You will ensure that a suitable level of service is provided to customers through the standards set in the shop for product, display, merchandising, and housekeeping.

In this role you will:

• Be responsible for sales targets to be met, report back any deviations to the shops manager, and propose appropriate actions to meet targets. Ensure daily sales are registered in the correct manner and provide monthly and ad-hoc sales data to the shop manager. Able to draw conclusions and recommendations from the provided data.
• Lead and motivate other team members to achieve targets, ensure processes are followed, and provide on-the-job training where needed.
• Ensure visual merchandising expresses our high standards and quality of products on offer. Responsible for the enforcement and maintenance of a suitable housekeeping standard in the unit, ensuring that fixtures, fittings, and physical stock presentation are optimised. Initiate changes where needed, propose ideas to the shops manager based on market trends, and follow guidelines from brands when required.
• Maintain adequate stock levels of all products and inform the stock controller and shop manager if any potential stock issues might arise. Control stock movements both incoming and outgoing, and between shops. Enforce and maintain good housekeeping of the stock rooms.
• Ensure that goods are receipted and received in good condition and maintain an adequate audit trail to enable Emirates to track and reconcile stock. Liaise with suppliers to ensure smooth deliveries and follow up on the process from delivery until the delivery tallies the invoice.
• Monitor, evaluate, and report product defects with a view to identifying poor quality trends and accurately determining the cause of potential problems. Where the cause is external, take appropriate action to inform the shops manager and work with the supplier to remedy the problem and avert future reoccurrence.
• Manage customer feedback and complaints in an appropriate manner, keeping customer satisfaction at the highest level.
• Promote sales to our customer base of cabin crew and office staff. Devise and recommend promotions to the shops manager including pop-up shops, gifts with purchase, discounts, upsell, and other incentives.
• Assist the shops manager with regards to supplier and product selection by making recommendations based on customer feedback.

Qualification

To be considered for this role, you must meet the below requirements:

• Degree or honours (12+3 or equivalent)
• 5+ years experience in commercial or sales

You'll have an edge if you have:

Knowledge and skills:

• Experience within a retail or sales environment or equivalent.
• Knowledge of retail sales at a supervisory level.
• Advanced knowledge of standard Microsoft packages including Word, databases, Excel, PowerPoint, and email.

At Emirates Group, we're committed to providing our employees with opportunities to grow and develop their careers. If you're looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide. Discover what it's like to live and work in our fast-paced, cosmopolitan home city.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.

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