IT Operations Manager

Job Summary:

To ensure that the underlining network, server and storage infrastructure and its associated technology operates efficiently, performs as per agreed objective and also to ensure expected quality and standards to IT Operation service delivery.

Key Accountabilities:

• To proactively support and strategically manage ICT environment including networks, servers, storage and operating systems.
• Ensure delivery of service from IT Operations team and Infrastructure team meets quality and standards.
• Ensure adequate support provided during IT and business project initiatives.
• To meet and retain compliance with relevant standards agreed with concerned departments.
• Adopt and implement best and affordable technology in ICT infrastructure to support and strengthen business requirements.
• To capacity plan in line with upcoming business requirements.
• Ensure adequate controls are applied in Infrastructure activities and operations activities.
• Ensure to implement IT security across bank’s sites and to ensure it as per defined baselines from relevant departments.
• Monitor infrastructure services and take proactive/reactive steps to avoid banking service interruptions.
• Ensure incidents are managed effectively with minimum impact and reported with a root cause analysis.
• Take part while developing effective DRP plans by concerned department.
• Ensure successful implementation, maintenance and compliance of the defined IT policies and procedures.
• Ensure adequate technical / non- technical training is provided to team members
• Ensure KPIs are set and monitored regularly; leaves are planned without impacting delivery of service and yearly performance reports are prepared.