Customer Service Executive

Job description / Role

• Handle inbound calls, emails, and service requests from clients regarding maintenance issues (e.g., plumbing, electrical, HVAC, general repairs).
• Log and manage service jobs through the company’s job management system.
• Schedule and coordinate service appointments with clients
• Follow up with customers post-service to ensure satisfaction and resolve any further concerns.
• Track open jobs and ensure timely updates and closures.
• Liaise with internal departments and contractors to ensure timely and quality service delivery.
• Maintain accurate customer records and documentation.
• Provide quotations or estimates when required, in coordination with the operations team.
• Assist in handling customer complaints and escalate issues when necessary

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in a customer service role, ideally within a maintenance, facilities, or property services environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and job management
• Ability to remain calm and professional under pressure.
• Knowledge of maintenance terminology and basic understanding of trade services.
• Experience working in a fast-paced, service-oriented industry

Salary: AED 4,500 to 5,500 per month inclusive of fixed allowances.

About the Company

Formed in 2006, Tool Time LLC offers complete Facility Management solutions for corporate and residential environments.

Flexibility and innovation are the keys to our success, with in house capabilities to deliver bespoke multi and single service solutions.

Tool Time's technical expertise ensures the effective maintenance of essential services such as power, lighting, heating, air-conditioning, ventilation and water. Round-the-clock corrective and preventative maintenance services are controlled by our helpdesk, providing a central point of contact for customers.

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