Information Technology Specialist
Meredo Abu Dhabi
Job Description
Job Summary
The IT Specialist is responsible for providing timely and effective technical assistance to end-users, resolving hardware, software, and network-related issues. This role ensures smooth IT operations by troubleshooting problems, maintaining systems, and delivering excellent customer service.The specialist will handle support requests via ticketing systems, phone, email, or in-person, while documenting solutions and contributing to knowledge bases.
Key Responsibilities- Provide technical support to company employees (remotely and on-site).
- Troubleshoot hardware, software, corporate services, and network infrastructure issues.
- Set up, configure, and maintain workstations (PCs, laptops, phones, peripherals).
- Install, update, and configure office and specialized software.
- Advise users on corporate IT systems and best practices.
- Maintain documentation, manuals, and knowledge base articles.
- 1+ years of experience in technical support / Helpdesk roles.
- Proficiency in Windows and macOS (setup, diagnostics, troubleshooting).
- Basic understanding of networking (TCP/IP, VPN, Wi-Fi, Active Directory).
- Ability to explain technical concepts in simple terms.
- Comfortable handling routine tasks and multitasking in a fast-paced environment.
- Basic knowledge of MS Azure.
- Proficiency in MS 365.
- Strong knowledge of operating systems (Windows, macOS, Linux) and troubleshooting common issues.
- Understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, firewalls).
- Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
- Basic knowledge of hardware troubleshooting (PCs, laptops, printers, peripherals).
- Experience with cloud services (Microsoft 365, Google Workspace, AWS, Azure).
- Leadership and analytical mindset.
- Flexibility in balancing corporate requirements with local operational needs.
- Stress resistance – staying calm under pressure during critical outages.
- Competitive salary package.
- Annual flight ticket allowance.
- Performance discretionary bonus.
- Comprehensive health insurance.
- Employment visa.
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Job Description
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