Director of People Transformation and Operations Excellence

Job description / Role

Employment: Full Time

Job description

You will partner with people and culture leadership and cross-functional teams to identify opportunities, implement best practices, and leverage technology to transform our people operations.

• Strategic leadership: Develop and execute a comprehensive transformation and operational excellence strategy for people operations and solutions aligned with the overall people and culture and business objectives.
• Process optimization: Lead the identification, analysis, and redesign of people processes to streamline workflows, eliminate redundancies, and improve efficiency and effectiveness.
• Operational excellence: Drive a culture of continuous improvement within people and culture, implementing methodologies such as Lean, Agile, or other best practices to enhance service delivery, quality, and customer satisfaction.
• Technology enablement: Evaluate, recommend, and implement technology solutions to automate processes, improve data management, and enhance the employee experience.
• Data analytics: Design and deliver comprehensive people data analytics solutions to provide actionable insights, support decision-making, and drive people effectiveness.
• Performance management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance, identify areas for improvement, and track progress against goals.
• Change management: Lead change management initiatives to ensure successful adoption of new processes, technologies, and organizational changes.
• Stakeholder management: Collaborate with people partners, CEOs, functional leaders, and other stakeholders to understand their needs, communicate progress, and ensure alignment on transformation initiatives.
• Team leadership: Build, lead, and develop a high-performing team of operational excellence professionals, fostering a culture of collaboration, innovation, and accountability.
• Project management: Oversee and manage multiple complex projects related to people operations and solutions transformation, ensuring on-time, on-budget delivery of results.
• Compliance and risk management: Ensure people solutions and operations comply with relevant laws, regulations, and company policies, and identify and mitigate potential risks.

• Bachelor’s degree in human resources, business administration, or a related field; master’s degree preferred.
• Minimum of 10 years of progressive experience in HR operations, shared services, or process improvement with a focus on transformation and operational excellence.
• Proven track record of successfully leading and implementing large- to mid-scale transformation initiatives in an HR shared services environment.
• Deep understanding of HR processes, best practices, HR data and analytics, and service delivery models.
• Strong knowledge of HR technology solutions (e.g., HRIS knowledge, case management systems, workflow automation tools).
• Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and project management frameworks.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Ability to manage multiple priorities, work in a fast-paced environment, and drive results.
• Demonstrated ability to build and develop high-performing teams.

• Experience with specific HR technology such as Workday, SAP SuccessFactors, Oracle, ServiceNow.
• Certification in project and/or change management, Lean, and Agile methodologies.
• Experience in a global organization.
• Experience in Middle East countries’ employment practices and regulations.

Additional information

Employment type: Full-time

Key skills

Employee relations, employee evaluation, management experience, profit and loss, conflict management, operations management, project management, budgeting, leadership experience, supervising experience, leadership management, financial planning

Vacancy

1

Company Industry: Business Support Services

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