Operations Executive

• - Position

• - Office / Department

• - Reporting to

• - Key Working Relationship
• Certification Manager
• Operations Executives
• Lead auditors and auditors.
• Sales team, technical team.
• BU Heads, cross functional teams (technical teams and other BUs)
• Customers / Clients / Project Management Consultants
• Minimum Required Qualifications
• - Specialty

• - Education

• - Training

• - Technical knowledge
• Knowledge of the Management system.
• Knowledge of ISO standards and ISO 17021 (preferred).
• NACE code classification and technical classification of industries.
• Hands on Finance experience including Invoicing etc.
• Knowledge on outlook, Office 365 (word, Excel), planning and scheduling software application etc.
• - Experience
• Minimum 2 years experience in planning and scheduling
• Responsibilities / Authorities / Accountabilities

• Scheduling and Admin activity for Certification.
• Client coordination and managing key Client and organization.
• Other task Assigned by the operations team.

• Team Player and engage all teams.
• Serve as primary point of contact for clients.
• Build and maintain strong long-term relationships with clients and partners.
• Manage client expectations and provide regular updates.
• Facilitate client meetings.
• Address client concerns and resolve issues promptly.
• Ensure high level of client satisfaction.

• Identify, pursue, and secure existing client relationship.
• Track, Manage and communicate the plan and schedules

• Ability to work independently and manage client, management skills for individual and team-based work
• Excellent time management to ensure timely deliverables.
• Self-motivated approach for client engagement.
• Proactive problem-solving and decision-making capabilities

• Deep comprehension of client's technical needs
• Long-term partnership development

• Complete the Regular HSE standard training and compliance to HSE requirements.
• Performance Monitoring

• OHSE awareness training, at least one IMS audit observation

• Planning, scheduling, Certificate issuance

Monitored By

Operations lead and Certification Manager