Concierge Shift Leader

Job description / Role

Travel, Hotel & Tourism

Company description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job description

Key role & responsibilities

We are seeking an exceptional Concierge Team Shift Leader to join our prestigious hotel Queen Elizabeth II - managed by Accor. As the leader of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

• Lead and motivate the concierge team to deliver exceptional customer service
• Oversee daily operations of the concierge desk, including scheduling and task delegation
• Welcome guests and provide a warm, professional first impression of our hotel
• Manage luggage handling and valet parking services
• Offer detailed information about hotel facilities and local attractions
• Provide personalized recommendations for dining, entertainment, and tourism activities
• Promote and explain our loyalty program to guests
• Maintain the highest standards of cleanliness and presentation in the hotel entrance area
• Handle guest inquiries and resolve issues promptly and efficiently
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the concierge team
• Train and mentor new team members
• Manage a flexible 7-day roster, including morning and evening shifts including public holidays

• Proven experience as a Concierge Shift Leader or in a similar leadership role within the hospitality industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Outstanding customer service orientation with a friendly and enthusiastic demeanor
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills and the ability to make quick, informed decisions

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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