It support officer

• Focus on NMDC’s business priorities while meeting customer demands

Responsibilities:

• Responsible for performing system installations, trouble shooting, technical errors, as well as monitoring and maintaining the organization’s IT Technical support requirement
• Assist in resolving various IT technical support issues or changes as per request from end users
• Perform system monitoring and analysis, troubleshooting and escalating technical issues, including proactive problem resolution, to maintain system performance
• Install and configure computer systems, software, networks, printers and scanners
• Plan and undertake scheduled maintenance upgrades
• Provide support for IT Infrastructure related emergencies as well as on call maintenance support
• Support the roll-out of new applications
• Prioritise and manage many assigned support tickets at one time and escalate to level-2 support when necessary
• Keep the end user informed and updated about his/her support case progress thru effective use of IT Helpdesk System
• Keep up to date with technical and industry developments
• Well familiar with and adhere to IT department’s policies and procedures
• Provide technical support to remote users, project site offices and offshore fleets / onshore sites
• Promote and ensure compliance with Organization’s Health & Safety policies

Qualifications:

• Bachelor’s Degree in Computer Science, or equivalent
• Minimum 02 years' experience in a similar role and industry