Support Engineer
pharos resource partners Abu Dhabi
Job Description
Support Engineer (DevOps / SRE / Production Support)
Location: Abu Dhabi, UAEType: Full-time
About the Role
We're looking for a high-performing Support Engineer to join a forward-thinking Development & Engineering team. This role blends production support, DevOps, and modern SRE practices, with a strong emphasis on automation, observability, and AI-driven operations.
What You'll Be Doing- Own L2/L3 support across applications, APIs, data platforms, and event-driven systems
- Lead incident management end-to-end (triage → resolution → root cause analysis)
- Build and maintain CI/CD pipelines (Azure DevOps)
- Manage cloud infrastructure (Azure) using Infrastructure as Code (Terraform/Bicep/ARM)
- Enhance observability (monitoring, alerting, tracing, dashboards)
- Automate workflows, runbooks, and remediation processes
- Support data pipelines, ETL/ELT processes, and platform operations
- Collaborate with engineers on production readiness and release reliability
- Leverage AI tools for incident triage, diagnostics, and proactive issue detection
What We're Looking For
Core Skills- Strong experience in production support / SRE / DevOps environments
- Hands-on with Azure services (App Services, AKS, Functions, SQL, etc.)
- Expertise in CI/CD and deployment strategies
- Containerisation and orchestration (Docker, Kubernetes / AKS)
- Solid Python & SQL for automation and troubleshooting
- Monitoring & observability tools (Dynatrace, Azure Monitor, Datadog, etc.)
- .NET / C#, APIs, microservices, event-driven systems (Kafka, RabbitMQ, etc.)
- Data platforms (Spark, Databricks or similar)
- Infrastructure as Code & cloud networking fundamentals
- Scheduling/orchestration tools (Airflow, Control-M, etc.)
- 7–10+ years in support engineering / DevOps / SRE
- Degree in Computer Science (or equivalent experience)
- Strong understanding of ITIL processes
- Experience supporting enterprise-grade systems
- Background in financial services or complex data environments (preferred)
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