Plant Services Delivery Specialist - Abu Dhabi

Job description / Role

Employment: Full Time

Job purpose

To manage all hard and soft services under Teslam scope of responsibilities at BNPP site outside the restricted areas.

Key activities, responsibility & accountability

Operational planning

Responsibility:

• Coordinate and update systems and processes, as well as develop and implement hard and soft services related procedures;
• Implement opportunities for the continuous improvement of practices to increase productivity and operational efficiency;
• Monitor, control and report operational and financial KPIs related to hard and soft services provided by Teslam;

Operations management

Responsibility:

• Coordinate and monitor hard and soft services delivered under TFM agreement (Total Facilities Management);
• Review contractor's performance and KPIs of services delivered;
• Ensure work is done in line with agreed standards and SLAs;
• Manage relationship with facilities design and fit out work;
• Coordinate external vendors and contractors to select the best inputs to the office expansion process;
• Liaise with procurement department to prepare additional / new scope of services and review existing services for improvement, maximize benefit and decrease the cost;

Facility management

Responsibility:

• Coordinate routine landscaping and gardening services management at areas on site;
• Coordinate and supervise general and specialist cleaning services, pest control and waste collection at site offices, accommodation and the guesthouses;
• Organize and monitor catering and laundry services at site ensuring work done meets agreed KPIs and SLAs;
• Supervise utilization of existing office space and provide recommendation plan for office space management improvement;
• Ensure proper management of office pantries across all facilities;
• Participate in projects related to layout design, furniture allocation, interior design modification and review drawings illustrating space utilization efficiency and ergonomic use;
• Participate in special studies, benchmarking and self-assessments, report research and analysis in the area of facilities planning and facilities management of soft and hard services;
• Provide necessary support during internal and supplier auditing along with supplier site audits and create the action plan based on the findings;

General service

Responsibility:

• Manage all required resources for support services including office services, utilities, housekeeping, transportation and cleaning;
• Ensure the supply of office consumables (stationery, pantries provision, coffee stations provision);
• Monitor pantry services management and coordinate with catering supervisor and head of hospitality and community management when required;
• Process stationery orders for standard and non-standard stationery types;
• Coordinate reception areas and ensure the excellence of services;

HSE, security & continuity of operations

Responsibility:

• Adhere to all HSE requirements, procedures and policies;
• Ensure all hard and soft services activities comply with HSE requirements and standards;
• Ensure all hard and soft services team have valid certifications, qualifications and work experience to perform job;
• Assess HSE risks of both routine and non-routine tasks;
• Follow all relevant security policies, procedures and instructions; comply with all security requirements while maintenance job is performed;
• Ensure compliance with corporate requirements or adherence to policies, procedures and instructions related to crisis management and business continuity to ensure continuity of maintenance critical operations;

Professional certifications

Minimum:

• Facility management certification

Qualifications

Minimum:

• Bachelor's degree in engineering, facilities management or business administration
• Bachelor's degree in facilities management

Experience

Minimum:

• Minimum 5 years of relevant experience in soft and hard facilities management section

Company Industry: Security, law & order

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