Guest Service Officer- Reservations - Hyatt - ref. r84518823
apartmentGrand HyattplaceDubaicalendar_month
Job Description
Organization- Grand Hyatt Dubai
Summary
You will be responsible to assist with the efficient running of the reservations department in line with Hyatt International&aposs Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The GSO - Reservations is responsible to assist the Director of Reservations in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximise Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatts Brand Standards.
Qualifications
Ideally with a university degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience as Reservations Agent or Assistant in either Reservation or Front Office in larger operation. Good problem solving, administrative and interpersonal skills are a must.
responding promptly and efficiently.
• Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.
• Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction...
service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system...
people first.
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