Application Support Officer (UAE National) - Information Security

apartmentDubai Careers - A Smart Dubai Initiative placeDubai calendar_month 

Job Description

Job Description
  • Actively participate in and is accountable to assigned work teams.
  • Act as the IT technical support person for all assigned application(s).
  • Perform initial analysis of the end-users application requests (prepare New Software Request Implementation Project Plan, Statement of Work, Business Case, etc).
  • Participate in solutions/products technical evaluation and report system technical issues to application team.
  • Follow-up with vendor on day-to-day system issues.
  • Develop technical and functional expertise of the application.
  • Actively participate in applications implementation process including applications installation, configuration and testing.
  • Participate in the testing and certification for features&apos compliance.
  • Perform quality check on basic data set-up to identify any technical problems.
  • Co-ordinate and assist the setting of IT facilities and end-user client environment.
  • Prepare training material and end-user operating guides.
  • Conduct applications&apos user training for new users or refresher training for existing users.
  • Produce and develop reports requested by users or management.
  • Evaluate user requests for changes and recommends additional desired functions and reports.
  • Assist end users in defining business requirements and prepare business case.
  • Continuously monitor and evaluate opportunities for technological enhancements
  • Monitor and maintain all assigned applications.
  • Diagnose applications faults and solve technical problems either over the phone or in person.

Information Security Responsibilities:

  • Comply with all information security policies, procedures & guidelines of DHA as applicable.
  • Liaison with all concerned personnel for achieving and maintaining full compliance with the IS Security Policies, Procedures & Guidelines
  • Promote Information Security awareness and help build security culture
  • Report security incidents or potential events or other security risk to the organization to the concerned
  • Protect information assets from unauthorized access, disclosure, modification, destruction.

Qualifications

Bachelors in Information Security, Science in Cybersecurity Information Technology or a related field

Job Category

Information Security

Advertiser

Dubai Health Authority

Educational-level

Bachelor

Required Nationality

UAE Only

Monthly Salary

10001-20000

Schedule-Time

Full time

Job Posting

22/07/2025

Unposting Date

30/07/2025

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