Senior Specialist Applications

Job Description

Language: Excellent in English and Arabic

• Receives support requests, diagnoses the problems, and works on solution to ensure smooth operations.
• Installs software, configures applications/licenses, and solves log in/passwords issues.
• Creates emails accounts, creates active directories for new users, assign telephone extensions, and disables accounts of separating users.
• Ensures that application backups are done on a regular basis and fine-tunes all applications to attain peek system performance.
• Assists in performing user migration to new software or to updated software versions and ensures system integrity in the migration process.
• Implements new software to enhance the ability of troubleshooting problems and streamlining IT responsiveness and assistance.
• Records employee queries and analyses support request database to identify trends and underlying problems.
• Provides statistical data and reports on regular and ad-hoc basis for management and key departments.
• Provides enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Ensures the effective and timely resolution of technical customer problems; keeps customers informed of the status of their request and finally informs the service desk with status of calls and solutions, post completion