Senior Officer - Technical Repairs

• Controls end-to-end repair cycle management for aircraft components and tools/equipment to ensure timely processing of repair orders and efficient management of the repair cycle.
• Executes and monitors repair order processing, including creation, tracking, and closure of repair transactions in accordance with company procedures and contractual terms.
• Reviews, challenges and negotiates repair quotations and repair work scopes to ensure alignment with approved maintenance data, contractual conditions, and cost control requirements.
• Reviews and validates repair invoices to ensure accuracy and compliance with approved quotations, contractual terms, and agreed repair work scopes.
• Monitors vendor performance (costs, TAT, quality, reliability) and highlight deviations for corrective action.
• Escalates repair delays, technical issues, or vendor performance concerns to ensure minimal operational impact.
• Maintains repair documentation, including quotations, repair reports, certifications, and release documentation, to ensure compliance with regulatory and airworthiness requirements.
• Coordinates with the Components Operations team on loan and exchange transactions to ensure the timely return of removed units and the proper closure of transactions in accordance with contractual obligations.
• Coordinates with the Components Operations team and pool providers to ensure component availability and compliance with contractual obligations.
• Maintains accurate repair records, status tracking, and system updates within Enterprise Resource Planning (ERP) and maintenance systems.
• Coordinates with Engineering & Maintenance teams to ensure alignment between repair activities and operational component requirements.
• Performs warranty claim processing and supplier recovery activities in accordance with supplier agreements and company procedures.
• Analyses repair data (cost, TAT, vendor performance, reliability trends) to identify inefficiencies and improvement opportunities and prepare performance reports.
• Supports internal and external audits by ensuring the availability and accuracy of repair documentation and compliance records.
• Identifies and drives continuous improvement and cost optimisation initiatives to enhance repair administration efficiency, reduce repair costs, and improve component recovery performance.

• Bachelor's Degree (3+ years)
• Bachelor’s degree in Engineering, Aviation Management, Supply Chain, or related discipline.
• Fluent in English
• Experience in aviation component repair administration, repair order management, vendor coordination, and component support programmes, including repair, loan, exchange, and pool management within an airline, MRO, or aviation-related organisation.
• Knowledge of aviation ERP or maintenance systems such as AMOS, TRAX, or equivalent, and proficiency in Microsoft Excel or inventory planning tools.
• Years with qualifications: 5 - 7 years
• Relevant aviation or supply chain certifications are an advantage.

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.