[ref. g06142500] Digital Customer Experience (CX) Specialist
Job description / Role
Employment: Full Time
Black Pearl is recruiting for a client in the UAE seeking a talented Digital Customer Experience (CX) Specialist to develop and implement strategies that enhance digital customer interactions and align with the organization's goals.
Key Responsibilities:
- Support the design and implementation of digital CX projects, ensuring timely execution and alignment with business objectives.
- Utilize data analytics tools to gather insights on customer behavior and preferences.
- Optimize digital channels (websites, mobile apps, and social media) for usability, accessibility, and engagement.
- Collaborate with IT and other teams to integrate new technologies that improve customer experience.
- Monitor and report on the performance of digital CX initiatives using key performance indicators (KPIs).
- Provide recommendations to continuously improve digital customer experiences.
- Develop self-service solutions and FAQs to enhance customer support.
- Stay updated on the latest trends and innovations in digital customer experience.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field.
- 2 to 4 years of experience in digital customer experience management or a similar role.
- Strong project management and organizational skills.
- Proficiency in digital analytics tools (Google Analytics, Adobe Analytics).
- Excellent communication and interpersonal skills.
- Ability to analyze data and translate insights into actionable strategies.
- Knowledge of digital CX trends and emerging technologies.
Interested applicants may apply now!
Important Note: Black Pearl does NOT charge any fees to candidates for recruitment services.
About the Company
About Us Helping professionals grow. Supporting businesses thrive.
Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.
Our team specializes in recruiting for roles across key industries, including but not limited to:- Healthcare and Life Sciences
- Engineering and Construction
- Technology and Digital
- Finance and Accounting
- Hospitality and Retail
- Government and Emiratization
Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.
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