Field Service Engineer

Job description / Role

Employment: Full Time

Job summary:

To provide quality, professional and profitable after-sales support to the Emerson customer base in Middle East & Africa for all Emerson pressure management products.

In this role, your responsibilities will be:

• Perform routine service maintenance tasks in accordance with customer requirements and as advised by designated service lead.
• Calibration, testing, troubleshooting and diagnostics of pressure management products. Strong technical skills in assembly, testing, troubleshooting in pressure relief and regulator products.
• Perform system start-up and commissioning services on various pressure management products as required.
• Assembly of new equipment or repaired equipment when requested to do so.
• Be an authority of any changes as business evolves and assist with implementation as necessary for process improvements.
• Conduct customer service training and take ownership for customer coordination.
• Complete documentation of repair/testing/assembly activities - cause of failure, actions taken, parts used, labor hours, etc.
• Diligently complete timesheets, site visit reports and all other documentation in a timely manner and in line with Emerson internal procedures.
• Support repair centers when requested to do so.
• Proactively identify service/product opportunities and assist the sales pursuit.
• Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices.
• Adherence to all safety, quality, company rules and regulations.
• Participation and involvement in safety, quality and activities committees where requested.
• Perform any other tasks as and when assigned by the designated local service lead or by any member of the MEA service management team.

• Customer focus: understands and anticipates customer needs to ensure high happiness.
• Solution oriented: you naturally look for practical ways to overcome challenges.
• Strong field service background and proven experience with pressure relief valves, pressure regulators or associated equipment.
• Prepared to work out of office hours to complete the task in hand when requested to do so.
• Willing to travel extensively within MEA when requested to do so.
• Able to self-manage and make experience-based decisions on the job.
• Excellent communications, documentation and service report generation.
• Excellent personal discipline.

For this role, you will need:

• Qualified in engineering field (instrumentation/mechanical preferred) and/or relevant experience and knowledge.
• 5-10 years of experience in reputed valve industry.

Preferred qualifications that set you apart:

• Experience in valves field service and working with industrial customers and EPCs.
• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems are strongly preferred.
• The successful candidate will have excellent communication, interpersonal and customer relations skills.

Our culture & commitment to you!

We believe diverse teams, working together are key to driving growth and delivering business results.

Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.

Company Industry: Oil & Gas

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