[ref. r86344804] Uniform Linen Supervisor
Job description / Role
Employment: Full Time
Emirates Palace Mandarin Oriental, Abu Dhabi
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Uniform Linen Supervisor to join our Laundry Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worldu2019s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools, and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the cityu2019s largest hotel conference centres.Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
About the job
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Laundry Department, the Uniform Linen Supervisor is responsible for the smooth operation of the section and oversees the team of linen/uniform attendants and seamstress towards achieving the operational objectives while ensuring that the hotel's operational standards are met.The Uniform Linen Supervisor reports to the Laundry Manager / Assistant Laundry Manager.
As a Uniform Linen Supervisor, you will be responsible for the following duties:
- Managing overall daily operations of linen and laundry rooms.
- Understanding and executing all policies, procedures, standards, specifications, guidelines, and training programs.
- Effectively communicating with other employees in an attentive, friendly, courteous, and service-oriented manner ensuring quality controls are in place and managing internal customer needs.
- Ensuring all equipmentu2014sewing machine, embroidery machine, and tagging machineu2014are kept neat and in good condition through personal inspection and by allowing the laundry preventative maintenance programs.
- Understanding and strictly adhering to the hotelu2019s policy on fire, hygiene, health, and safety and handling all equipment, linen, and uniforms with care.
- Always maintaining a high standard of personal appearance and hygiene.
- Maintaining a good rapport and working relationship with staff of all other departments.
- Always providing a courteous and professional service.
- Ensuring quality controls are in place for all linen processes, rejecting any exceptions.
- Always ensuring a clean and tidy linen room and reporting to the Laundry Manager / Assistant Laundry Manager if any items have been damaged (linen as well as uniforms).
- Reporting to Laundry Manager / Assistant Laundry Manager in case any uniforms need to be discarded or replenished.
- Ensuring that linen and uniforms are properly stored and recorded.
- Ensuring that the proper procedure is followed when linen or uniform needs to be discarded.
- Placing any torn linen separately and returning it to the seamstress for repair.
- Ensuring the team sorts and arranges all uniforms for different departments and places them on the rails separately.
- Ensuring the team sorts and arranges all linen for different departments and places them on the racks separately at the designated area.
- Coordinating with concerned departments and conducting linen inventory and maintaining records accordingly.
- Overseeing and ensuring that uniform linen colleagues' performance appraisals are followed and completed on time.
- Conducting on-the-job training and compiling the monthly training report.
- Assuring a smooth operation with the highest standards of service to colleagues and guests.
- Controlling and maintaining efficient organization and work methods of the department.
- Performing any other job as assigned by the Laundry Manager.
- Organizing rota, hours owing, and overtime to suit the needs of the laundry department.
- Listening to employee grievances and/or feedback and bringing them to the attention of the Laundry Manager.
- Giving feedback on employees' work performance to the Laundry Manager.
- Reporting any colleagues' complaints or comments to the Laundry Manager.
- Ensuring and maintaining a uniform linen room logbook.
As a Uniform Linen Supervisor, we expect from you:
- Minimum of one-year experience in a similar role with preferable previous experience in a luxury hotel or resort.
- Intermediate level or equivalent diploma or vocational training in hospitality.
- Computer literacy in using MS Office along with experience in using inventory management software and hotel management systems like Opera.
- Great personality and positive attitude.
- Good knowledge of embroidery machines, marking and tagging machines, washing machines, dryers, and sewing machines.
- Good communication and training skills.
- Energetic, friendly, flexible, motivated, and able to work independently.
- Good English communication skills.
Our commitment to you
Learning & development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
MOstay. When you work as hard as our colleagues do, itu2019s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go.
Job Function: Catering, Food Services & RestaurantsCompany Industry: Travel, Hotel & Tourism
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