Customer Success Manager
Job description / Role
Employment: Full Time
Location
Dubai, UAE (relocation supported for regional candidates)
Team
Cloudflare Integration & Cybersecurity Services
Reports to
Director of Cloudflare & Cybersecurity
Seniority level
Mid-level
Employment type
Full-time
About the role
Brixio is seeking a Customer Success Manager (CSM) to drive our Cloudflare service delivery and client success across the Middle East. Based in Dubai (or relocating from the region), this is a highly visible, client-facing role for someone who can confidently manage enterprise accounts, align technical delivery with business needs, and drive value throughout the post-sales lifecycle.
You will be the primary point of contact for new and strategic accounts/u2014responsible for onboarding, project coordination, renewals, and day-to-day client relationships. The role offers autonomy, impact, and growth within a fast-moving international environment.
Key responsibilities- Customer onboarding & planning: Lead and structure the onboarding process for Cloudflare services. Create and maintain customer success plans with measurable KPIs.
- Primary client interface: Serve as the go-to contact for all client communications and service requests. Own the customer relationship, escalate issues when needed, and ensure client satisfaction.
- Project & resource coordination: Collaborate with our technical and delivery teams across Brixio's global offices. Ensure clear communication, deadlines, and successful implementation of services.
- Insights, reporting & QBRs: Drive performance reviews, ROI metrics, and regular reporting (including QBRs). Provide proactive recommendations based on usage, risk, and future opportunities.
- Retention & growth: Own MRR and renewal targets; support upsell/cross-sell strategies with the account team. Actively mitigate churn and ensure high customer health scores.
Who we're looking for
Required profile
Location: Already in Dubai OR open to relocating (must have prior Middle East experience with enterprise clients)
Experience- 7-10 years in customer-facing roles (CSM, TAM, post-sales, or CX) in cloud, cybersecurity, or networking
- Has managed demanding enterprise accounts (e.g., banking, telecom, public sector)
- Proven ability to drive software adoption, retention, and client success
- Strong understanding of Cloudflare solutions (WAF, CDN, ZTNA, SASE/SSE)
- Confident in leading QBRs, managing stakeholders, and resolving service issues
- Fluent in English and Arabic
- Comfortable with KPIs tied to MRR and ARR growth
Benefits
Why join Brixio- Strategic Cloudflare partner across EMEA
- Agile company with global talent and local delivery power
- High-impact role with visibility across strategic accounts
- Opportunity to grow into regional leadership or technical advisory roles
- Based in Dubai - tax-free, diverse, and tech-driven
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