Manager - Project Management
Job description / Role
Employment: Full Time
Inspire | Exhilarate | Delight
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality - bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail.It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
As the manager of project management for our JVs, you will lead the strategic coordination and delivery of shared services across our Joint Ventures (JVs). This role will act as a bridge between Chalhoub Group's central functions and JV leadership, ensuring alignment of operational activities with the Group's long-term strategy.You will be responsible for driving cross-functional project execution, managing a small team or matrixed contributors, across several departments with internal and external parties, and supporting executive decision-making through strategic insights, measurable impact analysis, and service excellence.
This role goes beyond coordination to provide strategic leadership, operational oversight, and continuous improvement, ensuring that shared service delivery meets JV objectives and contributes to the Group's broader transformation roadmap.
What you'll be doing:
Strategic leadership & impact- Drive the strategic alignment of shared services with JV business goals and the Group's transformation priorities.
- Translate Group strategy into operational action plans across JV entities.
- Provide measurable business impact analysis and decision support to senior leadership, including cost-benefit evaluations, ROI metrics, and service-level KPIs.
- Represent the JV management function in strategic planning and governance forums.
- Lead, coach, and develop a high-performing team (including direct and matrixed reports) supporting shared services initiatives across JVs.
- Allocate resources effectively and ensure clear accountability for project and service delivery outcomes.
- Foster a culture of ownership, continuous learning, and collaboration within the team.
- Oversee end-to-end coordination of key shared service functions (e.g., Technology, Operations, Legal, Omnichannel, etc.) within the JV ecosystem.
- Resolve complex operational escalations and serve as the senior point of contact for cross-functional issue resolution.
- Institutionalize best practices and frameworks to enhance process efficiency, standardization, and service quality.
- Lead the planning, execution, and monitoring of strategic projects impacting JV operations, including ERP implementations, e-commerce rollouts, and digital and operations transformation initiatives.
- Define success criteria, monitor milestones, manage interdependencies, and report progress to senior stakeholders (from region and HQ).
- Ensure governance, risk mitigation, and change management practices are effectively applied.
- Own the budgeting, tracking, and financial reporting of shared services activities related to JVs.
- Conduct financial modeling, scenario planning, and cost optimization in coordination with Finance teams.
- Prepare and present business cases to secure investment or resources for JV-related initiatives.
- 7-10+ years of progressive experience in operations, shared services, or consulting, with at least 2 years in a managerial or strategic leadership role.
- Bachelor's degree in Business, Engineering, or a related field; Master's degree (MBA or equivalent) preferred.
- Proven ability to lead cross-functional teams and manage stakeholders at all levels.
- Experience driving transformation or change management across multiple business units.
- Knowledge of enterprise systems (e.g., SAP, Salesforce) and digital tools (e.g., project management, reporting dashboards).
- Strong analytical and financial skills, with a track record of delivering measurable outcomes.
- Excellent interpersonal, negotiation, and presentation skills.
- English required; French or Italian is a plus.
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We invite all applicants to apply
It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Department: Omni Channel
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
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