Spa Supervisor

Job description / Role

Employment: Full Time

Overview / Basic function

Responsible for the supervision of the spa team and assisting management in training, counseling, motivating and coaching all spa associates; serves as a role model.

• Utilize interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty and integrity; leads by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behavior.
• Train staff on treatment protocols and product knowledge.
• Provide guidance in setting and monitoring performance standards.
• Coach and develop team members by creating expectations for continual improvement, providing challenging tasks and assignments, holding development discussions, and constructing and executing development plans.
• Maintain professional appearance and personal hygiene of self and team members as per grooming standards.
• Be responsible for the upkeep of the dispensary, therapists' break room, linen storage, and treatment rooms.
• Have full knowledge of all spa services, salon services, and retail products. Recognize the importance of sales in all aspects of the role.
• Prepare reports as required and handle Oasys procedures.
• Conduct and take part in walkthroughs for evaluation or informational purposes.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Ensure a comfortable work environment for treatment providers and guests.
• Speak to guests and co-workers using clear, appropriate, and professional language.
• Answer telephones using appropriate etiquette.
• Attend all mandatory meetings as directed.
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Provide superior service to our customers (internal and external) at all times.
• Carry out any additional duties and tasks when requested.

• Experience: Minimum 2 years experience in a luxury spa environment, preferably within a luxury hotel.
• Education: High school diploma. Diploma or degree in a related field is preferred.
• General skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guestu2019s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical skills: Ability to:
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guestu2019s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of SpaSoft is an asset.
• Knowledge of Oasys is an asset.
• Language: Required to speak, read, and write English. Additional language is an asset.
• Physical requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Company Industry: Education

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