Information Technology Support Engineer

Job Description

We're looking for a dynamic IT Support Engineer who is proactive, solution-oriented, and eager to take ownership of IT systems and infrastructure support. The ideal candidate should have a strong understanding of hardware, software, and networking, and be comfortable working independently in a fast-paced environment.

Key Responsibilities:

1. Hardware & Infrastructure Support

• Install, configure, and maintain laptops, desktops, monitors, printers, servers, cameras, access control devices, and Wi-Fi access points.
• Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
• Provide first-level support and troubleshooting for hardware-related issues.

1. Microsoft 365 & Cloud Services Administration

• Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
• Provide day-to-day support for email and collaboration tools including Teams, Outlook, and SharePoint Online.
• Handle laptop setups for onboarding, including imaging, application installations, and account configurations.

1. Network & Connectivity

• Monitor and support internet and internal network connectivity.
• Liaise with service providers such as Du or Etisalat for telecom and internet services, including installation, troubleshooting, and upgrades.

1. IT Helpdesk & Support Operations

• Act as the first point of contact for IT-related issues within the Dubai office.
• Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
• Provide remote support for offsite employees when needed and escalate issues as appropriate.

1. Asset & Documentation Management

• Maintain up-to-date inventory of IT hardware and software.
• Document system configurations, incidents, and resolutions.
• Ensure all IT equipment is tagged and records are regularly updated.

1. General IT Operations

• Ensure secure disposal and data wiping of retired IT equipment.
• Maintain physical security of IT infrastructure (e.g., server room access).
• Train staff on basic IT procedures and best practices.

Skills & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field.
• 4+ years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops, printers, access devices, etc.).
• Proficiency in Office 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
• Experience using ManageEngine or similar IT service management (ITSM) tools.
• Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).