IT Support Specialist

Job Description

Employment Type: Full-time / On-site

Role overview

We are looking for an IT Support Specialist who can manage day-to-day IT queries, troubleshoot issues, and support the team with hardware, software, and network requirements. The ideal candidate will have hands-on experience in resolving user issues, managing devices, and coordinating with external vendors when needed.

• Provide first-level IT support to employees (laptops, desktops, printers, internet issues).
• Troubleshoot hardware and software problems across Windows & Mac systems.
• Install, configure, and maintain company laptops and software applications.
• Manage email setup, access issues, password resets, and account permissions.
• Support video conferencing tools (Google Meet, Zoom, Teams, etc.).
• Handle network connectivity issues and coordinate with IT vendors as required.
• Maintain IT inventory (laptops, chargers, routers, accessories).
• Ensure data security and assist with backups and antivirus monitoring.
• Set up new employees devices and support IT aspects of onboarding.
• Respond to IT tickets and close issues within defined timelines.

• Bachelor's degree in IT, Computer Science, or related field.
• 24 years experience in IT support or helpdesk roles.
• Strong troubleshooting skills for hardware & software issues.
• Knowledge of Windows/Mac OS, networks, routers, and security basics.
• Experience with Google Workspace or Microsoft Office preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and support multiple users.

• Basic knowledge of cloud systems or CRM tools.
• Understanding of cyber security best practices.
• Experience supporting multi-location offices.