Service Manager — Vendor/Field Services (UPS & Precision Cooling)
ECOSS & Co Sharjah
Job Description
Location: UAE (multi-site, on-site)Package: AED 18,000 25,000 (depending on experience)
Role focus
Lead the service operation for mission-critical customers by managing third-party providers and internal technicians across multiple sites. Own SLAs/KPIs, preventive & corrective maintenance, spares/RMA, compliance and incident escalation for three-phase UPS and precision cooling (CRAC/CRAH).
What youll own- Govern AMCs/SLAs, schedule PM/CM, and keep response/restore times on target.
- Lead and roster field techs and approved vendors; ensure safe working practices (LOTO, permits).
- Coordinate install/commissioning handovers into service with clear method statements.
- Track KPIs, parts usage, warranty claims and P&L for the service portfolio; issue monthly reports.
- Ensure compliance with Uptime/ASHRAE/ISO standards; use BMS/DCIM for performance tracking.
- Support changes/retrofits, incident post-mortems and capacity/lifecycle planning.
- 5+ years managing vendor-side field service for UPS and/or precision cooling, including 23+ years leading a team.
- Recent hands-on oversight of three-phase UPS and CRAC/CRAH at live customer sites.
- Confident with electrical schematics, commissioning/service documentation and escalation.
- Strong customer communication; English fluency. UAE driving licence preferred.
- Familiarity with OEM/service partners (e.g., Schneider APC/Uniflair, Vertiv Liebert, Eaton, Huawei, STULZ or equivalent).
- Generators/ATS interfaces, DCIM/BMS fluency, and energy-efficiency initiatives.
- Certifications such as Uptime ATS/ASE, BICSI, PMP, NFPA (or similar).
Apply
Email your CV to: [Confidential Information]Subject line: Service Manager Vendor/Field Services
Phone/WhatsApp: +971 50 418 8640
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