Guest Relations Officer - Dubai

apartmentAccor placeDubai calendar_month 

Job Description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description
  • Perform check IN/OUT of guests using Opera cloud.
  • Welcome and greet guests, answer inquiries and incoming calls.
  • Prepare occupancy and guests report
  • Maintain group and individual arrival report daily.
  • Inform guests of hotel rates and services and create/cancel/confirm reservations.
  • Provide information about our hotel, available rooms, rates and amenities
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Qualifications
  • Work experience in UAE as a Hotel Front Desk Agent, Receptionist or similar role
  • Proficiency in Opera cloud and Microsoft
  • Fluency in English; additional languages are a plus
  • Excellent communication and organizational skills
apartmentAccorHotelsplaceDubai
to check room allocations, amenities, and special requests  •  Prepare requisitions for amenities on a timely basis  •  Participate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth...
apartmentAccorHotelsplaceDubai
in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE...
business_centerHigh salary

Guest Relations Officer - Dubai

apartmentHyattplaceDubai
Job description / Role Employment: Full Time Summary  •  You will be responsible to provide an excellent and consistent level of service to your guests at the time of arrival.  •  The Guest Relations Officer is responsible to assist the Front Office...