Regional Retail Manager - Luxury Outlet Stores (The Deal)

Job description / Role

Employment: Full Time

Inspire | Exhilarate | Delight

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse - the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

• Develop and nurture a customer-centric culture across all departments, ensuring their alignment with and support of store operations.
• Drive business growth within the assigned region, actively impacting KPIs and financial objectives.
• Lead and develop a high-performing team, promoting continuous growth on retail excellence and operations.
• Work closely with the HR department to identify, attract, and onboard top-tier professionals who align with our client-centric vision, ensuring the success and growth of our retail performance.
• Implement coaching activities to foster team growth and development while promoting internal career paths that leverage the talents and diversity within our people, thereby enhancing our teams and maximizing their potential.
• Oversee and enhance store operational efficiency, optimizing processes and ensuring a seamless customer experience.
• Collaborate closely with the Merchandising Department to identify and implement the optimal product strategy for your areas of responsibility, guaranteeing that our retail offerings are perfectly tailored to customer needs and regional market trends.
• Implement and manage effective CRM strategies to build and maintain long-lasting customer relationships, resulting in increased retention and sales.
• Support directors with local PR events in collaboration with the Regional Marketing Team.
• Ensure all retail operations adhere to legal and company regulations, promoting a culture of compliance and accountability.
• Define monthly sales targets for each store while ensuring that the individual targets assigned by store managers to sales associates are both qualitatively and appropriately challenging, fostering a results-driven and customer-centric sales environment.
• Develop and manage the retail budget effectively, optimizing resource allocation for maximum impact.
• Guarantee financial results of the store through effective management of turnover, stock and personnel costs.
• Continuously assess market trends, competitor activities, and customer preferences to inform business strategies.
• Travel to different stores, support store managers and store directors on the definition of their store action plans consistently on the regional strategy. Regularly follow up on the store action plans.

• Experience within the UAE and/or KSA fashion retail market would be an added benefit for this position.
• Experience leading a high volume, fast paced retail business.
• Our Regional retail manager will oversee multiple locations across the UAE, Qatar, Kuwait.
• Result driven, customer centric mindset with experience in developing and engaging team members.
• Demonstrating personal resilience and adapting to change.
• Valid UAE driving license for travel across stores in the UAE.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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