Customer Service Representative

Job Description

We are looking for a Customer Service Representative to join our team and manage high-volume inbound and outbound calls. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is passionate about delivering excellent customer experiences.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and timely manner
• Respond to customer inquiries, complaints, and service requests efficiently
• Provide accurate information and guide customers through processes
• Record and track all customer interactions in the system
• Coordinate with internal teams to resolve issues and ensure quick turnaround
• Follow up with customers to ensure resolution and satisfaction
• Maintain high service standards in line with company policies
• Support additional customer service tasks when required

Job Requirements:

• Proven experience in a call center or phone-based customer service role
• Fluent in English and Arabic (spoken and written)
• Strong communication, listening, and problem-solving skills
• Ability to handle high call volumes and work under pressure
• Organized with strong attention to detail
• Professional, calm, and customer-focused approach

Preferred:

• Experience in the automotive or motor insurance industry
• Previous experience working in the UAE