[ref. o01714116] Dubai - IT Support Executive
Job description / Role
Employment: Full Time
Our client, one of the chemical suppliers in the UAE, is currently seeking an experienced IT Support Executive o join their team. In this role, your responsibilities would include but not limited to:
- Install, configure, and maintain laptops, desktops, monitors, printers, servers, cameras, access control devices, and Wi-Fi access points.
- Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
- Provide first-level support and troubleshooting for hardware-related issues.
- Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
- Provide day-to-day support for email and collaboration tools including Teams, Outlook, and SharePoint Online.
- Handle laptop setups for onboarding, including imaging, application installations, and account configurations.
- Monitor and support internet and internal network connectivity.
- Liaise with service providers such as Du or Etisalat for telecom and internet services, including installation, troubleshooting, and upgrades.
- Act as the first point of contact for IT-related issues within the Dubai office.
- Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
- Provide remote support for offsite employees when needed and escalate issues as appropriate.
- Maintain up-to-date inventory of IT hardware and software.
- Document system configurations, incidents, and resolutions.
- Ensure all IT equipment is tagged and records are regularly updated.
- Ensure secure disposal and data wiping of retired IT equipment.
- Maintain physical security of IT infrastructure (e.g., server room access).
- Train staff on basic IT procedures and best practices.
Requirements:
Requirements:
- Bachelor’s degree in IT, Computer Science, or related field.
- 3+ years of IT support experience in a corporate environment.
- Strong hands-on experience with hardware (laptops, printers, access devices, etc.).
- Proficiency in Office 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
- Experience using ManageEngine or similar IT service management (ITSM) tools.
- Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).
To view other vacancies we have, please check our website blackpearlconsult and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office or drop us a message on our website.
About the Company
About Us Helping professionals grow. Supporting businesses thrive.
Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.
Our team specializes in recruiting for roles across key industries, including but not limited to:- Healthcare and Life Sciences
- Engineering and Construction
- Technology and Digital
- Finance and Accounting
- Hospitality and Retail
- Government and Emiratization
Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.
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