Spa Receptionist

Job Description

Company Description

• class resort located on the iconic Palm Jumeirah Island in Dubai.

• Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others.

• The Art Of Well Being and the Fairmont Falcons Kids Club.

• Consistently offer professional, friendly and engaging service
• Assist in the all operations of the Spa and to have knowledge of all Spa menu
• Assist guest with the use of sauna, steam, day pass and spa facilities etc.
• Assist guests with product information and retail sales
• Provide guest information relating to spa menu and special offers
• Maintain stock levels and ensure all products are displayed as per standards
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Reports any problems or questions to Supervisor
• Attends pre-shift briefings and handover to Supervisor/colleague at end of shift.
• Clean and tidy the areas when necessary
• To report any equipment malfunctioning.
• To report anything which may be a Health & Safety hazard
• Other duties as assigned

• Previous Spa or Hospitality experience preferred
• Minimum of 1 year experience at a 5* hotel spa or luxury stand-alone Spa
• Strong administrative skills including Excel Spreadsheets
• Book4Time experience mandatory
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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