Service Desk Quality & Planning Lead
Abu Dhabi
Lead strategic planning and continuous improvement initiatives across the L0/L1 service desk
- Define and enforce quality assurance standards, service KPIs, and reporting frameworks
- Collaborate with L2/L3 support and technical teams to ensure timely issue resolution
- Monitor service performance, user feedback, and escalation trends to identify gaps and opportunities
- 10+ years of experience in service desk operations, service quality, or ITSM roles
- Strong working knowledge of ITIL and tools such as ServiceNow, Zendesk, or BMC Remedy
- Proven ability to monitor metrics, drive performance improvements, and enhance user experience
- Experience working in public sector or large enterprise environments is preferred
Join a leading government entity at the heart of Abu Dhabi's digital transformation agenda. The organisation is committed to delivering high-quality citizen services through innovative, efficient, and scalable IT operations.
This is a unique opportunity to take ownership of a mission-critical function within a forward-thinking government organisation. You'll have the platform to shape service delivery strategy, drive real operational impact, and contribute to Abu Dhabi's wider digital innovation goals.
WSP in the Middle EastAbu Dhabi
Job Description
Job Description
WSP is looking for a Senior Marine Planner to join our team in the UAE.
Responsibilities
• Develop, monitor, and update project schedules for marine infrastructure projects (e.g., ports, jetties, quay walls...
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JOB DESCRIPTION
Remarkable people, trusted by clients to design and advance the world.
The Role
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WOOD PLCAbu Dhabi
Job description / Role
Employment: Full Time
JOB DESCRIPTIONWood is recruiting for a Senior Planner to join its UAE Business Unit focusing on preparation, review and reporting of accurate project schedules and plans for a Major Onshore Brownfield...