Food and Beverage Ambassador
Job description / Role
Employment: Full Time
Job description
We are currently looking for dynamic and self-motivated food & beverage professionals who assist to organize and direct a team that develops top quality food & beverage products, with prompt, accurate and personalized service.
As food & beverage ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and ensure to provide proficient, professional and excellent dining experience to them by meeting and exceeding their expectations.
General duties and responsibilities- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
- Provide menus and announce waiter/waitress's name
- Cater to guests who require extra attention (e.g. children, elderly) and respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Ensure food and beverage orders are of a consistently good standard and delivered in a timely manner
- Offer assistance to colleagues when required, to ensure designated work goals are met
- Actively use the standards detailed in F&B enquiry/booking checklist when taking restaurant enquiries or bookings
- Responsible for the collection and input of any relevant guest history in profile
- Ensure a proper capture of all guest source data (in-house, local residents, outside tourists) and consolidate per shift
- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
- Observe the cleanliness and maintenance of the outlet and the entrance area
- Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
- Contribute in setting up the outlet's database with full details about all guests, especially regulars and their preferences such as food, table and service style
- Reassure the guests' satisfaction upon their departure
- Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
- Acquire in-depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
- Practice good customer relations and attend to customer complaints and queries satisfactorily
- Ensure the outlet is set up for service and supervise for a smooth operation
- Direct and supervise the service team to ensure that all duties are performed as per standards
- Actively use upselling techniques by exceeding guest expectations and to increase revenue
- Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills, education, qualifications & experiences
You should ideally have a diploma or degree in the hospitality field with two years' experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experience in leadership and supervisory roles is a definite plus.
Knowledge & competencies
The ideal candidate will be a well-presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies:
- Understanding hotel operations
- Effective communication
- Planning for business
- Supervising people
- Understanding differences
- Supervising operations
- Teamwork
- Adaptability
- Customer focus
- Drive for results
Company Industry: Travel, Hotel & Tourism
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