Senior / Lead Business Analyst (Arabic & English)

We are seeking a Senior / Lead Business Analyst to support business analysis, requirements engineering, and process optimization across a portfolio of core business applications in a complex enterprise environment.

This role requires strong documentation discipline, workshop leadership, bilingual communication skills, and the ability to operate effectively in high-volume, mission-critical environments.

Key Responsibilities

• Conduct workshops, meetings, and stakeholder interviews to gather business, functional, and operational requirements
• Translate requirements into BRDs, FRDs, SRS documents, user stories, acceptance criteria, use cases, and process flows
• Analyze current business pain points and identify opportunities for automation and process improvement
• Maintain clear traceability from requirements through design, development, testing, and sign-off

• Serve as the main coordination point between business teams, operations, vendors, and delivery teams
• Facilitate requirement discussions, demos, steering meetings, and decision-making sessions in Arabic and English
• Clarify ambiguous requests and convert them into structured, measurable, and actionable deliverables
• Ensure delivery aligns with approved scope and business expectations

• Map AS-IS / TO-BE processes and identify gaps, inefficiencies, overlaps, and control weaknesses
• Support process optimization and standardization across departments
• Ensure proposed solutions align with governance, compliance, audit, and operational control requirements
• Recommend KPIs, SLAs, and reporting mechanisms for improved service and process performance

• Prepare UAT scenarios, business test cases, and sign-off criteria
• Coordinate with QA teams, technical teams, and end users during SIT and UAT phases
• Validate that delivered solutions meet agreed business requirements
• Support go-live readiness, user adoption, training, and hypercare activities

• Analyze operational data and performance trends to support better decision-making
• Define dashboard and reporting requirements for management visibility
• Prepare professional documentation, user guides, SOPs, and training materials in Arabic and English
• Conduct end-user and stakeholder training sessions where required