Senior Voice Engineer

Job Description

We are currently hiring for Senior Voice Engineer to join one of our major clients based out of UAE.

Job Details:

Role: Senior Voice Engineer

Experience- 8+ years (relevant)

Notice Period: 30 days or less

Job Responsibilities:

• Configure, administer, and support Cisco UC solutions (CUCM, UCCX) including IVR, call management, voicemail, call forwarding, and call recording.
• Manage voice infrastructure: IP phones, softphones, faxes, gateways (PRI), setup/decommissioning, and certificate management (Jabber SSL).
• Handle user lifecycle tasks: onboarding/offboarding, softphone provisioning, phone extensions, and usage guidance.
• Perform monitoring, health checks, preventive maintenance, capacity planning, and ensure integration with monitoring tools.

Skills:

• Experience in network operations, or a similar role within a NOC environment.
• Technical Skills: Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs), as well as experience with Voice network devices (Cisco Unified Communications Manager (CUCM) and Cisco Contact Centre Express (UCCX)
• Monitoring Tools: Proficiency with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and experience in analysing logs and performance data.