Cluster Manager, Security

Job Description

This role ensures the safety and security of guests, colleagues, assets, and facilities, while maintaining a welcoming and secure environment that meets company standards and local regulations.

Key Responsibilities:

• Lead and manage day-to-day security operations
• Develop, implement, and monitor security policies, procedures, and protocols
• Conduct regular risk assessments, safety audits, and inspections to identify vulnerabilities and ensure compliance.
• Coordinate security coverage for events, VIP visits, and high-traffic periods.
• Supervise, train, and develop the security team, ensuring high standards of professionalism and readiness.
• Ensure proper crowd control, access control, and surveillance in all designated areas.
• Collaborate with all the departments to ensure integrated safety measures.
• Investigate incidents, accidents, and breaches; prepare detailed reports and recommend corrective actions.
• Liaise with local authorities, emergency services, and regulatory bodies as required.
• Ensure compliance with health, safety, and environmental regulations
• Oversee emergency preparedness plans, including evacuation procedures, fire safety, and marine-related incidents.
• Manage security systems such as CCTV, access control, and alarm systems.
• Control departmental budgets, resources, and inventory of security equipment.

Skills, Experience & Educational Requirements:

• Bachelor's degree in Security Management, Criminal Justice, or related field preferred.
• Minimum 5–7 years of security management experience, preferably within hospitality and resorts
• Strong knowledge of outdoor security operations.
• Certification in security management or relevant licenses (as per local regulations).
• First Aid, Fire Safety, and Emergency Response certifications are preferred.
• Excellent leadership, communication, and crisis management skills.
• Ability to work in a fast-paced, outdoor environment with flexible hours.
• Leadership and Team Management
• Risk Assessment & Crisis Response
• Attention to Detail
• Decision Making Under Pressure
• Customer Service Orientation
• Interdepartmental Collaboration
• Exposure to varying weather conditions
• Flexible working hours including weekends, holidays, and evenings