Manager - Learning & Development - E Commerce

Job Description

JOB TITLE

Manager - Learning & Development | MAF Retail | Head Office UAE

Role Summary

The Manager - Training leads the learning and development function for UAE Ecommerce operations, overseeing training delivery for 4,000+ fulfillment pickers and last-mile drivers. This role bridges operational excellence and workforce capability, ensuring staff master processes, systems, and customer satisfaction standards through both formal onboarding and continuous microlearning.

• Create role-specific paths for pickers, drivers, and supervisors.
• Design and deliver classroom and online onboarding for all new hires.
• Ensure mastery of Wings (Last Mile) and Alecto (Fulfillment) software systems.
• Communicate standard operating procedures (SOPs), dos/don'ts, and customer satisfaction expectations.
• Deploy weekly microlearning via SaaS platforms (Axonify, EdApp, or equivalent).
• Create bite-sized content on soft skills, operational excellence, safety, and system updates.
• Establish and monitor training effectiveness metrics (completion rates, assessment scores, time-to-proficiency).
• Link training outputs to operational KPIs (order accuracy, on-time delivery, picking speed, customer satisfaction)
• Develop scalable, modular training content (video, interactive modules, job aids, simulations).
• Develop scalable, modular training content (video, interactive modules, job aids, simulations)
• Manage content updates across all platforms as processes and software change
• Ensure content is available in English and Arabic
• Conduct coaching sessions on instructional delivery and adult learning principles

• Bachelor's degree in Education, Human Resources, Business, or related field.
• 5+ years of training/L&D experience in retail, eCommerce, logistics, or fast-paced operations Experience with learning management systems (LMS) and microlearning platforms (Axonify, EdApp, or similar)
• Familiarity with operational training (fulfillment, warehouse, last-mile delivery).

What We Offer

Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.