Program Manager

Job Description

Who are we

In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.

Mission

Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.

• Built By Owners: We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
• 1+1=3: We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
• Always In Service: We prioritise empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.

What is the role

You'll own the quarterly roadmap, drive performance management, and collaborate across teams to streamline execution, unlock efficiency, and support our mission of building world-class short-term rental operations.

• Lead Strategic Ops Initiatives: Drive cross-functional, high-impact projects across Real Estate, CX, Live Ops, Maintenance, and Cleaning departments ensuring alignment with Silkhaus operational priorities.
• Quarterly Roadmap Ownership: Build and own a quarterly roadmap of critical strategic initiatives; lead end-to-end execution and ensure smooth transition of successful projects into business-as-usual operations.
• Performance Management Enablement: Support the development and implementation of performance frameworks across the Ops org, ensuring we're accurately measuring, reviewing, and delivering against KPIs /OKRs on a weekly, monthly, and quarterly basis.
• Business Understanding & Integration: Develop a deep understanding of the Silkhaus operating model to proactively identify operational bottlenecks, efficiency opportunities, and areas for innovation.
• Cross-Team Collaboration & Accountability: Serve as a bridge across teams, driving accountability, clarity, and structured execution in a fast-moving environment, while supporting leadership in tracking and hitting Ops objectives.

• 5+ years of experience in operations, strategy, consulting, or program management roles, ideally in high-growth tech or real estate environments
• Proven track record of leading cross-functional strategic initiatives from ideation to execution
• Strong analytical skills and experience building and implementing performance management frameworks (e.g., KPIs, OKRs)
• Excellent project management capabilities with the ability to own and execute complex roadmaps
• Comfortable working in fast-paced, ambiguous environments with a strong bias toward action and accountability
• Exceptional written and verbal communication skills
• Experience in the real estate, hospitality, or property management sectors is a strong plus

What You'll Get

Flexible working options, remote working policies

Generous annual leave policy, including wellness days

Competitive market salary

Opportunity to build a high-impact customer experience team in a fast-growing company