Field Service Engineer

Job Description

Together, we turn ideas into action, and we Make What Matters Work. Learn more about us here

What Youll Do

The primary function of the role is to perform UPS commissioning, service/repairs and periodic maintenance for Eaton installed base/products and ensure maximum customer satisfaction and loyalty. You will be working on Eaton UPS products from small 1-phase UPS to large data center UPS up to 1700kVA.

• Follow up on customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks.
• Support customers in technical questions (phone and/ or mail).
• Support own colleagues in Service department and Sales with technical knowledge.
• Oversee a team of technicians and ensure high quality performance of assigned tasks.
• Participate in required training (technical, mandatory by Eaton or by law).
• Perform commissioning, service, repair and preventive maintenance on Eaton&aposs Installed Base/products.
• Actively support and work to be in line with goals and performance KPI&aposs.
• Secure timely reporting and ensure technical reports are done in connection to each individual work.
• Work and act in line with Eaton guidelines, processes and code of ethics.
• Cooperate with Project Managers in projects supporting in plannnig and commissioning scheduling.
• Offer support for high profile clients, providing technical advice and attending site visits as required.
• Actively support Eaton&aposs Environment, Health & Safety culture.

• An associate&aposs degree in Electrical Engineering or a similar field
• 5+ years of relevant experience
• Experience overseeing/mentoring/leading a team

• Experience with UPS 1-phase/3-phase systems, battery backup, and emergency power supply.
• Communication skills
• Customer-oriented attitude
• Ability to work in a multicultural environment
• Ability to understand and implement instructions and tasks effectively

• Competitive Compensation and Benefits Package
• Permanent Contract in a fast-growing global company
• Challenging Projects in a dynamic, collaborative team
• Excellent Working Environment safety and ethics are really important to us
• Eaton Business System offering various tools for management and people development
• Great Promotional Opportunities Eaton encourages internal promotion whenever possible
• Culture & Values Eaton is more than the products we invent and produce; the way we do business is just as important. At Eaton, our values and culture define who we are both individually and as an organization and direct our activities every day.
• Inclusion & Diversity Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully.
• Learning & Development We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• Wellness Wellness at Eaton is more than a program; its about changing the environment by offering the right tools to help empower employees to make that happen.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.