Administrator - Terminations & Inventory Management - Dubai Holding Real Estate

Job Description

About Dubai Holding Real Estate:

Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.

Job Purpose:

The job holder will be responsible to support the team in processing terminations and settlements of defaulters in-order to achieve department strategic objectives.

Key Responsibilities:

• Collaborate with relevant customer care functions (Remedial, Payment Support, Others) to gather information and documents for defaulter termination cases.
• Ensure timely submission of cases for processing under DLD and Legal procedures, following specific criteria (e.g., off-plan BTS, Completed BTS, Land ownership).
• Manage case progress through DLD and/or Legal systems, including
• Updating Salesforce and internal trackers with accurate case status changes.
• Reconciling case information between internal and external systems (DLD, Legal).
• Escalating cases to the next appropriate stage (e.g., notices, hearings) based on defined procedures.
• Proactively communicate operational needs related to terminations and settlements (e.g., license renewals, recharges).
• Address customer concerns and objections within the DLD system.
• Maintain accurate and complete records of terminations, settlements, and government interactions.
• Update Salesforce with relevant information on a daily/weekly basis.
• Contribute to the creation of termination/settlement reports by gathering data and providing basic analysis.
• Co-ordinate communication and document delivery with government bodies (DLD, RERA, TAMLEEK) and news agencies.
• Build and maintain positive relationships with relevant government authorities.
• Manage communication and follow-up with external service providers (courier companies, legal department, GR-Compliance) for various needs.
• Co-ordinate with internal departments (Finance, Customer Care) for information sharing and document translation.
• Prepare and submit complete and accurate documentation for termination and settlement purposes to RERA and DLD.
• Collaborate with legal and compliance teams to ensure regulatory adherence during terminations.
• Communicate effectively with customers throughout the termination process
• Assist the section head and relevant departments (Finance, CRM, Legal) with terminations and settlements involving bad debts. This includes analyzing cases, preparing assessments (LTA & DTA), and addressing basic inquiries.
• Proactively plan for case terminations and settlements, including reporting concerns, escalating issues, and collaborating on effective solutions.
• Proactively plan for tenant terminations, including next steps, required notices, and escalations to relevant departments (Remedial, Legal, DLD) for swift resolution.
• Effectively resolve cases in support of senior team involving bad debts, both during DLD audits and court hearings, collaborating with the section head for immediate action.

Candidate Qualifications, Experiences & Skills:

• High school diploma or equivalent qualification; Bachelor's degree in business Administration / Law - preferred
• Knowledge of legal regulations and procedures related to terminations and receivable management.
• 2-4 years experience in related field
• Proficient in MS Office suite, particularly MS Excel for data and reporting.
• Ability to work on CRM system (YARDI)/ Sales force/Oracle will be an advantage
• Excellent verbal and written communication skills.
• Customer Centric approach
• Detail-oriented and Team player
• Excellent time management skills
• Relationship building
• Be able to handle multiple tasks and meet deadlines.
• Ability to prioritize collections efforts based on the urgency of outstanding payments.

About the Benefits:

We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.