Senior Sales Manager - The St. Regis Downtown Dubai

Job Description

Additional Information

Job Number 25087570

Job Category Sales & Marketing

Location The St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984VIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Management

Job Summary

Regis brand.

Key Responsibilities:

• Managing Sales Activities
• Develop and execute strategic sales plans targeting high-potential corporate clients and industry verticals.
• Proactively generate leads, conduct client meetings, and manage the full sales cycle from prospecting to conversion.
• Collaborate closely with Revenue Management and Events teams to optimize yield and ensure operational readiness.
• Maintain a strong presence in the market through sales calls, networking, and participation in trade events.
• Analysing and Reporting on Sales & Financial Data
• Track performance of assigned accounts and segments using tools such as Salesforce and Opera.
• Monitor booking pace, revenue production, and market trends to identify risks and opportunities.
• Prepare regular business reports, forecasts, and strategy updates for senior leadership.
• Ensuring Exceptional Customer Service & Building Relationships
• Deliver personalized, high-touch service to clients in alignment with the St. Regis luxury standards.
• Build and nurture long-term relationships with decision-makers and influencers within corporate accounts.
• Ensure seamless client experiences from pre-arrival coordination to post-stay follow-up.
• Act as a brand ambassador, representing the hotel at industry events and client engagements.

CANDIDATE PROFILE

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the .
• Handles all opportunities if property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes brand's Customer Service Standards and property's Brand Standards.
• Executes and supports the business Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff.

• Utilizes intranet for resources and information.
• Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.