Store Manager – The Charm Bar (Dubai)
Job Description
Were Hiring: Store Manager The Charm Bar (Dubai)
Were looking for an experienced, dynamic, and people-focused Store Manager to lead our multi-brand jewelry experience boutique in Dubai, which brings together:
Aglaiia Permanent Jewelry our welded fine jewelry experience
Aglaiia Waterproof Jewelry minimalist, non-tarnish jewelry for everyday wear
The Charm Bar a waterproof custom charm experience designed for self-expression
This isnt your typical retail store its a hands-on, high-energy, service-led space where every customer interaction is part of a personalized jewelry journey. A passion for people is essential here were all about creating meaningful connections, not just transactions.We&aposre a small, fast-growing team, and this role is an opportunity to build structure, lead a close-knit team, and shape how our boutique runs as we continue to grow accross and beyond the UAE.
Responsibilities
This role blends leadership, operations, and customer experience across three retail concepts. You&aposll be both strategic and hands-on ensuring excellence every day, on the floor and behind the scenes.
Team Leadership & Performance
Recruit, train, schedule, and manage a team of retail staff (team of 5)
Lead by example on the floor and ensure a high level of customer service is consistently maintained
Set daily/weekly/monthly targets, motivate the team, and monitor KPIs to ensure performance goals are met or exceeded
Store Operations
Oversee daily operations including opening/closing procedures, cleanliness, stock levels, and general store presentation
As we currently have no formal SOPs in place, youll play a key role in building and implementing store processes from scratch a rare opportunity to shape operations at a brand level
Youll help bring structure to our boutique operations while maintaining the warmth and flexibility of a founder-led retail experience.
Monitor booking systems and ensure time management across appointments and walk-ins
Sales & Customer Experience
Deliver a premium, warm, and personalized customer journey aligned with Aglaiia Permanent Jewelry and The Charm Bars brand identity
Maintain luxury service standards while ensuring approachability and warmth
Handle customer inquiries, concerns, and complaints with professionalism and brand-appropriate tone
Develop strategies to increase foot traffic, sales conversions, and repeat business
Inventory & Visual Merchandising
Ensure correct stock levels and conduct regular inventory checks
Oversee merchandising, ensuring displays are always aligned with brand image and promotional campaigns
Events & Brand Experience
Support in-store activations, events, and seasonal campaigns to elevate brand engagement
Admin & Reporting
Maintain daily, weekly, and monthly sales reports for internal review and planning
Handle petty cash, shift reconciliations, and staff schedule
Ensure compliance with store requirements, and maintain clear communication with the management
What were looking for
3+ years of retail store management experience, preferably in luxury or concept stores
Leadership skills with a hands-on, team-first approach
Customer service excellence with a brand-aligned tone
Fluent English
Strong organisational and reporting capabilities
Compensation and benefits
Salary based on experience
Quarterly performance-based bonus
Year-end incentive for exceeding annual KPIs
Visa & medical insurance provided- day workweek (2 weekdays off)
Staff perks, discounts, and complimentary permanent jewelry
Opportunity to grow with a fast-expanding retail brand
Ready to lead one of the UAEs most loved jewelry concepts
Send your CV to [Confidential Information]
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