Front Desk Agent - Ras al-Khaimah
Job description / Role
Employment: Full Time
Company description
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
We are looking for a friendly, professional, and detail-oriented front desk receptionist to join our team. You will be the first point of contact, providing exceptional guest service and administrative support.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and worldwide
- Ability to make a difference through our corporate social responsibility activities, like Planet 21
Key deliverables and responsibilities
Dedicated to delivering professional and guest-centric services, ensure satisfaction by providing the utmost recognition and attention from check-in to departure, making each stay a memorable experience.
Additionally, assist your supervisor in implementing and adhering to operational standards and the hotel's internal policies and procedures.- Greet and welcome guests in a warm and professional manner.
- Register and room all arrivals according to established procedures.
- Perform check-in, check-out, and room change procedures and ensure all data are entered completely into the hotel systems in accordance with reservation.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Provide accurate information about the services.
- Have full knowledge of any special promotions, all internal memos, and activities.
- Attend to guest complaints and refer problems to the manager in charge.
- Accurately and promptly fulfill guest requests and anticipate needs.
- Generate additional incremental revenue by using upselling techniques.
- Maintain high confidentiality regarding guest privacy.
- Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct.
Qualifications
Are you the right fit? The suitable talent:
- Qualified candidates must have a minimum of 2 years' experience in 5-star hotels.
- Be customer service oriented, reliable, and able to react quickly under pressure with a smile.
- Strong customer service skills required.
- Strong organizational skills required.
Education: High school diploma or equivalent.
Additional information- Prior experience working with Opera CLOUD system is an asset.
- Fluency in English and Arabic language is highly preferable.
- Excellent interpersonal and customer service skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
Our commitment to diversity & inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Job Function: Administration & SecretarialCompany Industry: Travel, Hotel & Tourism
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