Front Desk Agent

Job description / Role

Travel, Hotel & Tourism

An exhilarating opportunity

Are you ready for a daring challenge with the worldu2019s hottest luxury hotel group? Disruptive by design, FIVE Hotels and Resorts is redefining u201cFIVE-staru201d hospitality and setting the gold standard across the industry. Join the FIVE tribe and get ready to make waves.

The candidate

A u201ccan-do!u201d attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter.

Jump on board and unlock your potential in a buzzing environment that will take your career to new heights!

• A proven track record of 1-2 years in a similar role, delivering sensational experiences synonymous with FIVE's award-winning service quality.
• A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.
• An elevated and energetic conversationalist, engaging guests with lively discussions.
• A steadfast desire to improve customer satisfaction, showcasing a commitment to industry-leading standards.
• Impeccable communication skills, both verbal and written, with fluency in English and Arabic or Russian.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of hotel PMS, specifically Opera.
• A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.
• Next-level organisational and leadership skills, effectively leading and inspiring the FIVE tribe to new heights.
• u201cFIVE-styledu201d visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
• A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE tribe members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.
• A hands-on attitude, fuelled by a u201ccan-do!u201d spirit.

• Arrives to work promptly, always adhering to FIVEu2019s grooming standards and maintaining a polished, u201cFIVE-styledu201d appearance.
• Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.
• Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.
• Ensures there are no complaints about the front office department, consistently achieving the highest degree of guest satisfaction.
• Demonstrates expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.
• Stays informed about FIVEu2019s leadership team and their roles and availability.
• Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.
• Attends required training sessions to stay at the cutting edge of their profession.
• Maintains a clean and glamorous work area by filing all paperwork on the spot, reflecting a next-level commitment to the role.
• Cultivates a first-in-class understanding of Dubai's national history, shopping areas, and places of interest.
• Creates a sensational experience by addressing guests by their names whenever appropriate.
• Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.
• Resolves and logs guest complaints promptly or escalates them to the appropriate managerial level.
• Checks guests into the hotel with u201cFIVE-styledu201d precision, ensuring the luxury service that FIVE is renowned for.
• Complies with legal requirements by accurately copying and filing guest passports upon arrival and adheres to various country and company procedures.
• Stays attuned to FIVEu2019s occupancy and average room rate, month-to-date, and performance against budget requirements.
• Maintains a u201cFIVE-staru201d awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.
• Maintains open communication and shares information about previous and future shifts through the front office logbook, enhancing the vibe at FIVE.
• Actively participates in increasing FIVEu2019s revenue by engaging in upselling, walk-ins, and offering additional services that enhance the FIVE experience.
• Enforces FIVEu2019s credit policy, upholding the gold standard we're known for.
• Updates OPERA immediately with any changes, demonstrating a commitment to staying ahead of the curve.
• Collaborates with reservations to ensure reception is fully updated on the dayu2019s arrivals, embracing the u201cFIVERu201d spirit.
• Executes all tasks efficiently and thoroughly, in line with our award-winning expectations.
• Manages any tasks assigned by the front office supervisor, duty manager, or front office manager, embodying the dedication of a true FIVE tribe member.

The team

u201cFIVERsu201d are cultured yet chic, confident yet self-effacing, and work hard to play.

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