Food and Beverage Supervisor

Job description / Role

Property & Real Estate

Overview

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Conveniently located near the Dubai Metro Station and major thoroughfares, TRYP offers easy access to the city's amenities. Additionally, in its pursuit to blend city living with beachfront relaxation, TRYP offers guests exclusive access to Soluna Restaurants and Beach Club on the Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with TRYP by Wyndham.

Job Description

Responsibilities:

• Accomplish department objectives by supervising staff, organizing and monitoring work processes.
• Provide quality service by enforcing quality and guest service standards.
• Check preparations before and during the shift.
• Ensure the progress and delivery of tasks and make sure quality standards are met in doing so.
• Maintain staff by selecting, orienting, and training employees, developing personal growth opportunities.
• Promote up-selling and cross-selling to team members.
• Respond to guest complaints and questions in a timely manner.
• Evaluate staffing requirements per shift and make decisions when staffing requirements change during the shifts.
• Work together with other departments to supervise all tasks to be done in an efficient and timely manner.
• Keep supplies and stocks up to requirements, including advising the manager on the required materials.
• Control expenses by gathering and scheduling expenditures, monitoring variances, and implementing corrective actions.
• Work alongside shifts, knowledgeable about all products to answer questions from both guests and staff.
• Collaborate with the entire F&B management on new ideas and improvements for the department.
• Check bills, table progress, preparations, and waiting time for food and drinks to prevent mistakes during operations.
• Supervise the restaurant opening and closing procedures.
• Perform proper shift handovers to inform colleagues about what happened during the shift and what is important for the rest of the day/week.
• Inform management of any visit of FAM or VIP guests to the outlets.
• Ensure that menus and promotional items are handled properly and replace damaged or outdated materials.
• Be aware of health and safety requirements for the department and make team members aware of those.
• Maintain good communication with the kitchen about changes, dietary requests, VIPs, etc., at all times.
• Ensure daily briefings and allocations are completed and all records are kept on file.
• Conduct mid-year and final reviews for the crew and associates.
• Ensure all work orders are raised and updated in the Aladdin system.
• Ensure all staff follow HACCP and hygiene standards at all times.
• Pass on information from management to colleagues and from colleagues to management.
• Have the authority to decide or nominate an award based on performance.
• Ensure all prices in the Micros system are updated.
• Complete the Micros change form if new icons need to be created.
• Train, motivate, and evaluate new and existing staff.
• Attend departmental meetings if required.
• Ensure the outlet par levels are set and followed.
• Conduct daily, weekly, and monthly inventory without fail.

• All-day dining experience is preferable.
• A minimum of 3+ years of experience in a 5-star hotel is essential.
• Excellent reading, writing, and oral proficiency in English.
• Experienced in all aspects of restaurant services.
• Must be well-presented and professionally groomed at all times.
• Excellent leader and trainer with solid motivational and teamwork skills.
• Attention to detail and strong interpersonal skills to deal with diverse staff.
• Ability to handle guest complaints and know when to escalate to line manager.
• Ability to understand the flow of service and support colleagues.
• Proven ability to successfully support management to motivate and lead a diverse team.
• Perform job with attention to detail and the ability to organize and handle multiple tasks.
• Ability to understand guest needs and deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiarity with restaurant point of sales and cashiering procedures is preferred.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region/'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years/' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world/'s most lucrative property markets.

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