[ref. m7973822] Director, Housekeeping
Dubai
Director, Housekeeping
Ensure all team members are aware of all departmental objectives, standards and are kept informed of performance results.
Ensure all team members are following ‘Resort Grooming Standards’ which reflects on brand image.
Ensuring that the overall resort appearance in terms of cleanliness and sanitation is in line with the resort standards and in line with DTCM requirements.
Adheres to policies and procedures of the organization.
Ensure that Housekeeping Department adheres to the resort security policies to ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by all team members.
Monitor all incoming Guest Satisfaction feed backs (Trip Advisor, post stay surveys, external audits, MOD program) as well as comments to identify areas of improvement and establishing appropriate action plans.
Drive the continuous adherence to the Forbes standards and ensure we achievement the highest scores.
Monitor Hotlync to ensure that all complaints are closed promptly aiming at guest’s satisfaction.
Liaise closely with Front Office to ensure rooms are ready for guests upon arrival and minimize waiting time.
To ensure that all V.I.P.'s, are checked prior to the arrival of the Guest for 100% readiness.
To ensure the daily coordination of laundry deliveries in and out of the hotel and carries out inspections at the outside laundry facility.
Assisting Executive Director Hotel Operations in all aspects of financial planning, forecasting, budgeting, monthly profit and loss statement analysis of all direct report departments.
Monitor all the maintenance of housekeeping equipment and identify requirements for capex for forthcoming year.
Continuously develop plans that controls and reduces cost and maximizing efficiency and workplace productivity within assigned budgets and without affecting guest experience.
Oversee the labor planning to ensure productivity and adequate coverage delivering on guests’ expectations and satisfaction.
Monitor the Housekeeping budget and overall expenses and ensure that the cost per occupied room is kept as per budget or below.
Monitor the linen laundry cost and ensure we are in line in budget and looking at ways to reduce the overall laundry costs
Established proper system to monitor all amenities and other operating supplies.
Ensure regular inventory are conducted for minibar items and operating supplies such as linen, chinaware, glassware, silverware and, etc.
Established regular walkthrough for Guest Room, Public Area with facilities to ensure the upkeep at a high standard.
Ensure that all Preventive maintenance programs are conducted on consistent basis.
Liaise closely with contracted companies such as Pest Control, external façade & window cleaning and other relevant vendors to ensure an effective program is constituted and maintained.
Ensure the Housekeeping Department is supportive of company sustainable initiatives.
Ensure regular monthly communication meetings and daily briefings are held within the departments.
To establish the yearly departmental goals in line with the resort strategy and ensure they are monitored and achieved and review them on quarterly base in order to adjust with an action plan and meet objectives.
Participate of the hiring process of new recruits and ensure we employ the best candidates. To always create pipelines of candidates to ensure fill vacant positions efficiently
Ensure that training plans are in place in line with areas of improvements identified.
Coaches, counsels and disciplines staff, providing constructive feedback and mentoring opportunities to enhance performance and carries out any other job-related duties as requested by the resort.
Coordinate with the Executive Director Hotel Operations for all levels of colleague’s development and succession plans ensuring providing fair career growth opportunity, team efficiency, diversity, and enhanced competencies and skills.
Ensure all colleagues are treated with dignity, respect creating a healthy workplace environment and increased motivation level.
Is flexible in working hours and scheduling as per resort requirements.
Carries out any other job-related duties as requested by the resort.
Two+ years successful experience in luxury 5-star hotel/resort, same position level or minimum Executive Housekeeper.
Strong interpersonal and leadership skills
High level of adaptability and self-motivation
Strong administrative skills
Communication skills
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
(15863 )
Effectively communicate with the Executive Director Hotel Operations and Vice President Hotel Operations to ensure aligning strategic plans and implementation of priorities.Ensure all team members are aware of all departmental objectives, standards and are kept informed of performance results.
Ensure all team members are following ‘Resort Grooming Standards’ which reflects on brand image.
Ensuring that the overall resort appearance in terms of cleanliness and sanitation is in line with the resort standards and in line with DTCM requirements.
Be familiar with all DTCM standards as well as any changes if terms of requirements.
Be familiar with all Health and Safety requirements and ensuring that they are adhered to in all areas of HousekeepingAdheres to policies and procedures of the organization.
Ensure that Housekeeping Department adheres to the resort security policies to ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by all team members.
Monitor all incoming Guest Satisfaction feed backs (Trip Advisor, post stay surveys, external audits, MOD program) as well as comments to identify areas of improvement and establishing appropriate action plans.
Drive the continuous adherence to the Forbes standards and ensure we achievement the highest scores.
Monitor Hotlync to ensure that all complaints are closed promptly aiming at guest’s satisfaction.
Liaise closely with Front Office to ensure rooms are ready for guests upon arrival and minimize waiting time.
To ensure that all V.I.P.'s, are checked prior to the arrival of the Guest for 100% readiness.
To ensure the daily coordination of laundry deliveries in and out of the hotel and carries out inspections at the outside laundry facility.
Assisting Executive Director Hotel Operations in all aspects of financial planning, forecasting, budgeting, monthly profit and loss statement analysis of all direct report departments.
Monitor all the maintenance of housekeeping equipment and identify requirements for capex for forthcoming year.
Continuously develop plans that controls and reduces cost and maximizing efficiency and workplace productivity within assigned budgets and without affecting guest experience.
Oversee the labor planning to ensure productivity and adequate coverage delivering on guests’ expectations and satisfaction.
Monitor the Housekeeping budget and overall expenses and ensure that the cost per occupied room is kept as per budget or below.
Monitor the linen laundry cost and ensure we are in line in budget and looking at ways to reduce the overall laundry costs
Established proper system to monitor all amenities and other operating supplies.
Ensure regular inventory are conducted for minibar items and operating supplies such as linen, chinaware, glassware, silverware and, etc.
Established regular walkthrough for Guest Room, Public Area with facilities to ensure the upkeep at a high standard.
Ensure that all Preventive maintenance programs are conducted on consistent basis.
Liaise closely with contracted companies such as Pest Control, external façade & window cleaning and other relevant vendors to ensure an effective program is constituted and maintained.
Ensure the Housekeeping Department is supportive of company sustainable initiatives.
Ensure regular monthly communication meetings and daily briefings are held within the departments.
To establish the yearly departmental goals in line with the resort strategy and ensure they are monitored and achieved and review them on quarterly base in order to adjust with an action plan and meet objectives.
Participate of the hiring process of new recruits and ensure we employ the best candidates. To always create pipelines of candidates to ensure fill vacant positions efficiently
Ensure that training plans are in place in line with areas of improvements identified.
Coaches, counsels and disciplines staff, providing constructive feedback and mentoring opportunities to enhance performance and carries out any other job-related duties as requested by the resort.
To ensure that Policies and Procedures are constantly reviewed and updated and used as training materials. The policies and procedures should be complaint to ISO standards
Responsible for CES and to drive action for CES to ensure of overall Housekeeping team well-being and welfare
Reviewing the performance management of the team and ensure they are guided and coached on areas of improvement and drive recognition plans to drive motivation levels of the teamCoordinate with the Executive Director Hotel Operations for all levels of colleague’s development and succession plans ensuring providing fair career growth opportunity, team efficiency, diversity, and enhanced competencies and skills.
Ensure all colleagues are treated with dignity, respect creating a healthy workplace environment and increased motivation level.
Is flexible in working hours and scheduling as per resort requirements.
Carries out any other job-related duties as requested by the resort.
Two+ years successful experience in luxury 5-star hotel/resort, same position level or minimum Executive Housekeeper.
Strong interpersonal and leadership skills
High level of adaptability and self-motivation
Strong administrative skills
Communication skills
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
- Excellent English verbal and written skills. Multilingual is desirable
M�venpick Hotels & ResortsDubai
Description
Housekeeping Supervisor
As a Housekeeping Supervisor, you will oversee the daily operations of the housekeeping department, ensuring that our hotel rooms and public areas are maintained to the highest standards of cleanliness and presentation...
AccorHotelsDubai
imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job description
We are seeking a detail-oriented and efficient Housekeeping Coordinator to join our team in Dubai, United Arab Emirates...
Sonder Inc.Dubai
expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.
We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly! In addition to general housekeeping...