Application Support Specialist
Job description / Role
Employment: Full Time
KOTRA Dubai helps UAE-based Korean clients for recruitment.KOTRA Dubai DOESN'T ACCEPT TELEPHONE INQUIRIES.
KOTRA Dubai has NO RESPONSIBILITY for the contract between the company below and the applicants.
Company Name: HYUNDAI AUTOEVER MIDDLE EAST AND AFRICA L.L.CCompany Location: The Onyx Tower 1, The Greens, Dubai, UAE
Company Introduction:Hyundai AutoEver, a subsidiary of Hyundai Motor Group, specializes in providing cutting-edge mobility software solutions and supporting both software and infrastructure in various in-car and external automotive areas. In December 2024, the company is expanding its global presence with the establishment of Hyundai AutoEver Middle East & Africa LLC.
(https://www.hyundai-autoever.com/eng/main/index.do)
Job Description: Mobile Application Operation Specialist
Job Summary
The main responsibility is to guarantee the quality of Hyundai and Kia’s connected car app by implementing the quality requirements from the customers in Middle East and Africa region. It closely works with the Korean Headquarter as well as internal and external partners.The main work is to perform quality test and management on Bluelink, UVO, GCS and etc.
Role and Responsibilities
As a mobile app. local operation specialist, your role will involve the followings;Quality control of mobile application.
- Validation of connected car apps in the lab and in the field by organizing and participating in regular update and audit test drives.
- Suggest and follow-up and implement specification changes to continuously improve the product.
- Collect, track and solve address customer's requests and needs as a 1-stop contact point for all quality issues.
- Response to local VOCs and communication with customers.
Communication between content provider and HQ.
Requirements:
At least 5 years of Mobile application project management experiences.- Mobile application quality assessment planning/performance/report/analysis.
- Vehicle-mobile app linkage testing skills.
- Understanding of electronics, applications and vehicle networked systems.
- Understanding of mobile CI/CD (Continuous Integration/Delivery).
- Test case/coverage/checklist construction/operation/application skills.
- Strong troubleshooting skills of smartphone's applications based on navigation system.
- Technical and/or IT background is a big plus.
- Basic knowledge of Atlassian products, including Jira and Confluence.
- Excellent teamwork, interpersonal and communication skills.
- Knowledge of Automotive business process.
- Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.
- Working experience of Infotainment/IoT domain.
- Mobile SW test experiences.
- Agile type project operation and verification experiences.
- Expected Date of Recruitment: Negotiable
- Salary: Salary depending on experience and skills
- Term of the Contract: Permanent / (6 months of probation period)
- Working Hours: +40 hours per week
- Annual leaves: 22 working days
- Severance payment: As per UAE labor law
- Insurance: Support
- Visa: Support
- Flight fee to home country: Support(a round-trip ticket once a year)
- Accompanying Family: Support(insurance for the accompanying family)
About the Company
Since its establishment in 1962 as part of the Koreas first 5-year Economic Plan, KOTRA has been dedicated to creating new export markets and increasing Koreas trade value, which reached $1 trillion in 2011. In the late 1990s, the agency helped Korea overcome the Financial Crisis by starting its foreign direct investment promotion division.And in the last half century, KOTRA has played a significant role in supporting Korean companies expanding overseas.
Today, the world economy is more volatile than ever due to the European financial crisis, China's hindered economic growth, upcoming elections in 15 countries and security issues in the Middle East. In preparation for a rapidly changing market environment, and using Koreas expansive FTA network, KOTRA is focusing on the globalization of small and medium sized enterprises(SMEs), the backbone of the Korean economy, by providing them with customized support related to global business establishment and export.
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