[ref. u44245121] Lobby Hostess - Ras al-Khaimah
Job description / Role
Employment: Full Time
Company description
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Job description
Reporting to Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
- Demonstrate Fairmont's brand standards in all interactions
- Greet every guest that walks in and out of the hotel through the main entrance revolving doors
- Make our guests and visitors feel warm and welcome
- Assist guests with luggage
- Assist guests with directions to the front desk, or any other area of the hotel
- Welcome guests using authentically local greetings
- Engage in conversation with first time visitors, show them the lobby and the surroundings
- Must possess outstanding guest services skills, responsibility, professional presentation and sophisticated communication skills
- Impeccable grooming
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected
- Must be flexible in terms of working hours
- 2 years minimum experience in customer service is an asset
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical aspects of position (include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Frequent kneeling, pushing, pulling, sitting
- Occasional ascending or descending ladders, stairs and ramps
Additional information
Visa requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Function: Administration & SecretarialCompany Industry: Travel, Hotel & Tourism
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