Assistant Manager - Direct Clients
Job description / Role
Employment: Full Time
Job overview
The assistant manager - direct clients is responsible for supporting the direct client relations manager in maximizing the business opportunities within existing and new client portfolios. The incumbent is responsible to assist the direct client relations manager in managing the team by ensuring the quality, productivity and service level targets of staff members are met according to company measures.
This role has an overall responsibility to provide excellent customer service, meet direct client needs and ensure highest satisfaction levels.
What you do- Maintains client relationship and assumes responsibility, identifies, negotiates and assists in managing relationships with direct clients whose objectives, product and service offerings complement the company’s short and long term vision.
- Assists in setting up and launching new corporate payer clients, develops a deep understanding of their products and long-term business strategies.
- Proactively assists the direct client relations manager in identifying, locating and qualifying new business leads.
- Supports in establishing and maintaining industry contacts leading to specific business opportunities.
- Assists in consulting the clients to identify and define client business needs, determine solutions, and develop action plans for client review and acceptance.
- Analyzes information necessary to produce solutions that satisfy client requirements, documents and presents findings to client and gains client acceptance of deliverables.
- Supports the direct client relations manager in developing and deploying a training program for clients and conducting regular meetings and tackling issues as they arise.
- Maintains an up-to-date understanding of industry trends and technical developments that affect target markets.
- Conducts surveys of members and clients, generates statistics related to quality improvements and customer satisfaction.
- Stays current and knowledgeable on all products, service offerings and trends within the industry.
- Supports in monitoring quality of direct clients card production outputs and provides necessary strategy for solutions to minimize waste and re-work.
- Ensures that clients deploy the solutions acquired by working with team members on deployment plans and coordinating with clients.
- Effectively interacts with other departments including account management.
- Ensures the company remains proactive and responsive to prospective clients.
- As required, assists in recruiting, training and supervising staff.
- Bachelor’s degree; medical background preferred.
- 3+ years management experience within the health care industry (TPAs, insurance companies, hospitals, medical centers).
- Experience in business-to-business sales and underwriting within the healthcare sector.
- Possess drive, motivation and acute attention to detail in ensuring all business opportunities are captured and explored.
- Strong negotiation, communication, time management and leadership skills.
- Ability to analyze data and suggest techniques and requirements.
- Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
- Ability to prioritize own work and attend to multiple assignments.
- Professional demeanor: capable of responding diplomatically to pressures and problems showing a calm approach to working towards deadlines and always able to show an innovative and creative approach to work.
- Physically fit to carry out duties.
- Individual role though needs to coordinate with the team and support at time of requirements.
- Strong listening, written and verbal communication skills.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs and ambitions, and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.Caring for your health and wellbeing is a key priority for us. This is why we build work well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
About the Company
With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management.We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!
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