[ref. a97111120] Emirates - Flight Watch Coordinator (AOCC) - Emiratisation
Job description / Role
Employment: Full Time
About dnata
dnata is one of the world's largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
Role overview
As a Flight Watch Coordinator, you will plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL & Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations.The intent of this role is to solve problems before they become a problem for the front line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.
In this role, you will:
- Plan
Oversee operational requirements related to baggage, cargo and passenger prior to arrival and departure.
- Lead
Coordinates all activities (above and below wing) for a safe timely turnaround process.
- Execute
Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.Implements and monitors airline requirements according to SLA/ASR and provides effective engagement with the team on the day of operations.
Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
Collects relevant flight briefings from airline representatives to ensure resources are correctly allocated.
Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance.
Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes or challenges.
Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders.
Investigates significant flight delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
Maintains relationships with internal and external departments such as DAC, Group Safety & Security, Airport Police, Immigration, and airline customers to ensure that needs are met and satisfaction is enhanced.
Qualifications & experience
Airport operations knowledge:
- Advanced understanding of baggage operations
- Advanced understanding of load control
- Advanced understanding of the usage of departure control system
- Advanced understanding of the usage of AACS, BELT and RTC
- Advanced understanding of airline requirements and customer SLAs
- Proficient understanding of the turnaround process
- Basic knowledge of weight and balance
- Proficient data collection and analysis skills
- Proficient IT and computer literacy skills
- English language skills level 5
- Proficient planning and organizing skills
- Advanced communication skills
- Advanced writing skills
- Safety awareness skills
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.
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