Reservations Agent – Holiday Homes
bloomfields holiday homes Abu Dhabi
Job Description
Bloomfield Holiday Homes is looking for a detail-oriented and customer-focused Reservations Agent to manage bookings and guest communications across our holiday home portfolio. The ideal candidate will ensure a smooth reservation process, maximize occupancy, and contribute to an excellent guest experience from inquiry stage through stay completion.
Key Duties and Responsibilities
Direct Booking & Offline Leads- Handle direct booking inquiries received through offline leads, including phone calls, WhatsApp, email, referrals, and corporate inquiries
- Follow up on leads promptly and professionally to maximize conversion into confirmed bookings
- Prepare and share quotations, booking details, payment terms, and stay conditions with potential guests
- Coordinate booking confirmations, guest documentation, and payment collection for direct reservations
- Manage booking extensions, amendments, and special requests for offline and direct booking guests
- Maintain accurate records of direct leads, booking status, guest details, and communications.
- Handle all reservation inquiries via phone, email, and online platforms
- Manage listings, availability, and pricing across booking channels
- Process bookings, modifications, and cancellations accurately
- Coordinate check-in and check-out details with guests and internal operations teams
- Respond promptly to guest questions and provide accurate property information
- Monitor and update calendars to avoid overbooking
- Upsell additional services and promote extended stays where possible
- Maintain guest records and booking data with accuracy and confidentiality
- Resolve guest issues professionally and efficiently, while coordinating with relevant internal teams when needed
- Proven experience in reservations, hospitality, or customer service
- Familiarity with platforms such as Airbnb, Booking.com, or similar
- Experience with property management systems such as Hostaway is an advantage
- Excellent communication skills in English; Arabic is an advantage
- Strong organizational and multitasking abilities
- Ability to work flexible hours, including weekends and holidays
- Strong attention to detail and ability to work in a fast-paced environment
- Diploma or degree in Hospitality, Tourism, or a related field
- Experience in holiday homes or short-term rental management
- Knowledge of UAE holiday home regulations
Work Location: In person
sheikh shakhbout medical city - ssmcAbu Dhabi
weekends and holidays.
• Participates in cross-functional teams and committees as appropriate.
• Facilitates and involves with ongoing training
• Performs any other tasks according to the job requirements.
• Liaises with other staff/departments and handles...
Abu Dhabi
in dynamic environments (onshore and offshore)
What to Expect
This role is physically and mentally demanding. You'll work 12-hour shifts (day or night), often in tough weather conditions. You may be away from home for extended periods, including weekends...
tremco cpg inc.Abu Dhabi
and restoration. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high-rises, and are also used in the modular, residential window and door, industrial and manufacturing markets.
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